Customer Service Representative

Job DetailsJob Location: 13g25 Charlotte, NC Office - Charlotte, NC 28209Salary Range: $18.00 - $20.00William Douglas Management is a fast-growing association management company. We are seeking a highly motivated Customer Service Representative who can multi-task across different communication platforms and who has a passion for customer success to join our Homeowner Services team! This is an onsite position based in our Charlotte, NC office. 

Responsibilities and Duties:

Provide a high level of customer service with courtesy and professionalism
Communicate effectively with homeowners via phone, email, or chat
Assist homeowners on their account balances and account inquiries
Acting as a liaison between community managers and homeowners
Perform other duties as requested

Education:

High School diploma or equivalent.
Associates degree or above is preferred

Requirements:

At least 2 years of customer service experience
Previous experience in a fast-paced call center environment or similar role
Excellent written and verbal communication skills at all levels of the organization
Resilient and positive attitude while handling many difficult interactions with homeowners
Fast learner that can adapt to complex situations, to best serve the homeowner
Proficient in Microsoft Office, including Word, Excel, and Outlook

We offer a competitive salary and benefits! Equal Opportunity Employer.
Qualifications