Sr. Customer Success Manager (Remote - Netherlands)

<p><b><i>When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.</i></b></p><p></p><p><b>WHO WE ARE</b></p><p></p><p><span>Tealium is the trusted leader in real-time </span><b>Customer Data Platforms (CDP)</b><span>, helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in </span><b>enabling enterprise AI strategies</b><span>. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.</span></p><p></p><p><span>More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.</span></p><p></p><p><span>Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.  </span></p><p></p><p><span>With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:</span></p><ul><li><p><span>A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms </span></p></li><li><p><span>2025 TrustRadius Award Winner: Buyer’s Choice</span></p></li><li><p><span>2024 Invoca Partner Collaboration Award</span></p></li><li><p><span>2024 G2 Leader in Tag Management &amp; Enterprise Data Governance</span></p></li><li><p><span>Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)</span></p></li><li><p><span>Named on Destination CRM’s 2024 Top 100 Technologies List for Sales</span></p></li><li><p><span>Named on the 2024 Best and Brightest in the Nation list</span></p></li><li><p><span>BuiltIn’s 2024 Best Place to Work</span></p></li></ul><p></p><p><b>WHAT WE ARE LOOKING FOR</b><br/> </p><p><span>Tealium is seeking a passionate and driven Senior Customer Success Manager to support a portfolio of strategic enterprise customers across the Benelux region. This role is pivotal in driving the adoption, optimisation, value realisation, and expansion of Tealium’s platform across our customer base.</span><br/> </p><p><span>As a Senior Customer Success Manager, you will serve as a trusted strategic advisor to senior stakeholders across marketing, data, and technology teams. You will collaborate closely with cross-functional Tealium teams and key technology partners to drive customers forward on their customer data and activation strategies. To be successful, you will leverage deep expertise in customer data, analytics, marketing technology, and cloud platforms to develop strategies that optimise engagement, personalisation, marketing performance, and overall business value.</span></p><p><span>This role requires strong technical credibility, commercial awareness, and the ability to build long-term, executive-level customer relationships within complex enterprise environments.</span><br/> </p><p><b><span>Candidates must be based in the Netherlands. Fluent English is required. Additional European language skills (e.g., Dutch) are a strong advantage but not required.</span></b></p><p></p><p><b>YOUR DAY TO DAY</b></p><ul><li><p><span>Acting as a trusted advisor, you are the key point of contact for a portfolio of accounts, with the goal of building long-term relationships, driving incremental value, and retaining and expanding customer use of Tealium’s products and services.</span></p></li><li><p><span>Gain a deep understanding of customers’ desired business outcomes and jointly define success plans to realise measurable value through improved implementation and adoption of new use cases.</span></p></li><li><p><span>Partner closely with Tealium’s professional services and implementation teams to ensure successful deployments and sustained engagement.</span></p></li><li><p><span>Serve as the primary point of coordination for renewals, ensuring alignment across Sales, Services, and Support to drive seamless execution and maximise retention.</span></p></li><li><p><span>Implement and lead structured customer engagement programmes, including Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).</span></p></li><li><p><span>Leverage customer relationsh