Principal Application Engineer (Payments Production Support)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The main objectives are to create highly reliable and scalable software systems and automate operational processes. You will focus on availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of their services. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

You will be part of a team of people who are responsible for the availability of several of Discover’s most critical applications: our PULSE network authorization switch and settlement platforms.  You’ll tap into your passion for ensuring these applications are highly available for our customers

How You’ll Do It

• Consult teams and provide hands-on training to teams in observability, incident management and reliability best practices.
• Includes defining SLOs\SLAs\SLIs, on-call support behaviors, troubleshooting, building support playbooks, implementing monitoring and alerting, logging standards
• Review product journeys and reliability practices on regular interval to enforce best practices.
• Ensure delivery teams in the product family track and meet annual operational goals (MTTR reduction, incident reduction, platform availability, SLO\SLA targets)
• Ensure the proper level of documentation exists, is maintained, and reviewed regularly
• Partner with Application Development teams to build resiliency into our critical application
• Partner with our Application Develop teams to implement service level objectives
• Partner with our Application Development teams and SREs to build out end to end observability
• Implement monitoring, alerting and dashboards needed for our apps
• Automate operational processes
• Help to define disaster recovery plans needed for our critical apps
• 24/7 on call rotation Production Support
• Creates technology solutions addressing high impact business priorities. Demonstrates the ability to analyze, design, code, test and deploy solutions and product features with high quality to production. Level of technical expertise enables solutions with high complexity and depth.
• Competent in multiple technical domains, including programming languages, security, automation, testing, and business domains. As a result, is the go-to person for many people outside of their team.
• Participates in strategic technology decisions and understands how these decisions impact Discover as a whole.
• Proactively identifies and mitigates issues based on intuition and experience in multiple domains. Is a thought leader amongst team members and drives problem solving to determine root cause.

Qualifications You’ll Need

The Basics

• Bachelor’s degree in Computer Science, Engineering, Informatics, Information Security, Information Technology, or related.
• 6+ years of experience in Information Technology, (Software) Engineering, or related.
• Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scale

Physical And Cognitive Requirements

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally; Ability to communicate in written form.

Bonus Points If You Have

• Experience with Payments, financial services, or related field
• Experience with ServiceNow, Moogsoft, Tableau, Datadog, Grafana, and Splunk
• Experience and familiarity with network technology and operations
• Unix and Bash scripting knowledge
• Strong and effective verbal and written communication skills.
• Self-motivated, team motivator, and team leader.
• Ability to effectively communicate with both technical and non-technical business partners.
• Proficient in monitoring, alerting, analyzing and troubleshooting large scale distributed systems
• Experience