Head of Compliance - North America

Let’s grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

 

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.

 

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What’s the job?

As our Head of Compliance, North America for Zurich Cover-More, you’ll lead the implementation of Zurich Group Compliance frameworks across our U.S. and Canadian operations, ensuring alignment with global standards and local regulatory expectations. This is a strategic leadership role where you’ll shape the compliance culture, manage risk proactively, and support sustainable business growth in the travel insurance and assistance space.

 

• You will oversee the rollout and integration of Zurich Cover-More Compliance frameworks across North America, ensuring consistency with global standards and local regulations.
• You will lead compliance risk assessments, identifying, assessing, and managing risks through effective frameworks, training, and controls.
• You will maintain and enhance the compliance control environment to mitigate risks across the North American business.
• You will support the business in meeting obligations under U.S. and Canadian insurance regulations, consumer protection laws, and underwriter requirements.
• You will design and execute the regional compliance assurance plan, ensuring robust oversight and accountability.
• You will triage and assess compliance incidents and breaches, and oversee remediation and reporting.
• You will advise the business on customer-facing conduct risks related to products, distribution agreements, IT, operations and marketing materials.
• You will prepare reporting materials for local boards, governance bodies, and senior management.
• You will stay ahead of regulatory and industry trends, translating insights into actionable guidance.
• You will manage relationships with Legal, Risk, Audit, and other assurance functions to ensure an integrated approach to governance and risk management.

What are we looking for?

We’re seeking a seasoned compliance leader with deep expertise in regulatory frameworks and a passion for building strong governance cultures.

 

• You will bring 10+ years of experience in financial services and regulatory compliance in North America, ideally with a strong understanding of the insurance industry.
• You will be familiar with U.S. state and federal insurance regulations (knowledge around Canadian insurance regulations is a plus).
• You will hold a Bachelor’s or Master’s degree in law, business administration, economics, or a related field, with relevant professional experience.
• You will have strong analytical skills and the ability to deliver clear, actionable reporting and insights.
• You will have experience operating in complex, matrixed organizations and navigating challenging regulatory landscapes.
• You will be skilled at building and managing relationships across business lines and functions.
• You will demonstrate excellent communication, negotiation, and conflict resolution skills.
• You will bring strong advisory and consultative capabilities, with a proactive and solutions-oriented mindset.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

 

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

 

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development oppor