General Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.

Summary of the Position:

Tishman Speyer is seeking an experienced hospitality leader to serve as General Manager of the Chrysler Building. Reporting to the Deputy Regional Director, this position offers a unique opportunity to oversee the day-to-day operations of one of the world’s most iconic and recognized commercial properties while delivering a best-in-class guest experience to customers, visitors and stakeholders.  You will lead a high-performing, service-oriented team, elevating the standard of operational excellence and hospitality with the goal of providing the highest quality experience to establish and foster long-term customer relationships. You will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.   In addition, this role will play a critical leadership role in the planning, coordination, and execution of the Chrysler Building’s redevelopment, partnering closely with Asset Management, Design & Construction, Leasing, and ownership stakeholders to reposition the asset as a best-in-class property and deliver the long-term vision for this iconic asset.

The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.  

Key Responsibilities:

Hospitality / Leadership:

• Lead the Property Management and Maintenance teams with a hospitality-first philosophy, delivering seamless and elevated experiences throughout the property.

• Champion and curate customer touchpoints- from lobby experience to amenity activation-with a focus on personalization, white-glove service, and community engagement in addition to traditional operations management.

• Understand business needs and leverage our platform to solve real estate challenges.

• Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere.

• Partner with Asset Management on various projects as determined by regional leaders and/or Managing Director.

• Responsible for the relationship between Owner and Property Management Agreement(s).

• Collaborate with the Leasing Team on all aspects, inclusive of marketing, relationship management and advertising campaigns.

• Responsible for City agency registrations and maintaining DOB, HPD, DOL, and 3rd party relations.

• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met.

• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement.

Operations:

• Lead property operations in support of the Chrysler Building multi-million-dollar redevelopment, coordinating with internal and external stakeholders to ensure successful execution of redevelopment initiatives while maintaining operational excellence and an exceptional customer experience throughout the project lifecycle

• Own the annual operating budget and capital plan, including forecasting, variance analysis, reporting and presentation to internal stakeholders and partners.

• Budget management and financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.