Sr. Product Designer(Mailjet)

<h3>About Sinch</h3><p>Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. </p><p>Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. </p><p>At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! </p><h3>Description</h3><p>We are looking for a user-focused Senior Product Designer to shape and elevate the Sinch Mailjet experience. In this role, you will own the end-to-end design process, collaborating with product and engineering teams to create functional, intuitive, and user-validated experiences that drive both customer satisfaction and business success. You will play a pivotal role in advancing product innovation in a fast-paced, startup-like environment.</p><h3>Responsibilities</h3><p><strong>Collaborate Across Teams</strong></p><ul> <li>Support a newly formed Product and Engineering pod in expanding Mailjet’s focus on integrations and embedded/white-label features while also contributing to other areas of the product.</li> <li>Partner with Product Managers, Engineers, and fellow Designers to analyze the performance of features, brainstorm, draft, and refine workable design solutions. </li> <li>Communicate clearly and effectively, ensuring annotated and well-organized design files are handed off to the development team for smooth implementation and final output. </li> <li>Collaborate openly in a cross-functional, global environment, incorporating feedback from team members and stakeholders across time zones. </li> <li>Take ownership of projects, working independently to clearly articulate complex ideas and drive them forward with minimal supervision in a technical product environment.</li> </ul><p><strong>Deliver Exceptional Design Execution</strong></p><ul> <li>Own the complete design process, from ideation to implementation, ensuring UX solutions align with user needs, product requirements, and business objectives. </li> <li>Apply expertise of suitable UX/UI patterns, scalability and performance considerations, foundational design principles, industry standards, design trends, and accessibility (A11Y) considerations to create functional, inclusive, and user-centered design solutions. </li> <li>Present and communicate your design concepts through narrative presentations, screen recordings, user flows, wireframes, mocks, and prototypes in both low- and high-fidelity to effectively convey potential solutions. </li> <li>Interpret product requirements with minimal guidance, building a deep understanding of complex problems to craft elegant solutions. </li> <li>Contribute to the development and evolution of a design system, ensuring consistent user experiences across product features by using a shared set of patterns and components. </li> </ul><p><strong>Lead User-Centered Design</strong></p><ul> <li>Plan and conduct user research by engaging with users and analyzing usage data to identify opportunities for improvement based on user behavior and interactions.</li> <li>Ensure all designs are supported by customer and data-driven insights.</li> </ul><h3>Basic Requirements </h3><ul> <li>6+ years of relevant work experience</li> <li>Extensive experience in Figma, including creating and maintaining design system components.</li> <li>A strong portfolio of work and case studies that demonstrate a clear UX design process with comprehensive problem solving that has optimally met user needs, product requirements, and delivered on business objectives.</li> <li>Strong proficiency in prototyping, user research, and usability testing to validate and refine design decisions.</li> </ul><h3>Preferred Qualification</h3><ul> <li>Bachelor's degree in Design, HCI, or a related field.</li> <li>Familiarity with Agile and Lean design processes, and experience using JIRA and Confluence.</li> <li>Prior experience working with email or within the CPaaS (Communications Platform as a Service) space.</li> <li>Fluency in English is required, while proficiency in French is preferred for team collaboration.</li> </ul><h3><strong>Our Values</strong></h3><p>At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. </p><h3><strong>Bring your authentic self to Sinch</strong></h3><p>Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, build