Tech Support Intern- Part time- Dari/Pashto speaking

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Dari/Pashto-speaking Tech Support Intern helps adult refugees with limited English, literacy levels, and technical skills access virtual education. This position provides basic digital literacy training and instructs clients how to use phones, laptops, and basic educational apps. The intern sets up and updates laptops in the lending laptop library, as well as researches affordable phone and internet service and helps refugees connect to these services. This position provides ongoing technical support through phone calls and/or driving to refugee clients’ homes to troubleshoot tech problems. Dari and/or Pashto language skills are required to communicate with and educate newly arrived Afghan refugee clients with little to no English. This is a 3-month internship, with potential options to renew.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Help clients obtain free phones and affordable phone plans
• Research and be familiar with reliable low-cost internet options for clients
• Set up clients’ phones and/or laptops for connectivity to department’s programs
• Set up, update, issue, track, and check in the department’s lending laptops
• Activate, issue, and track all technology distributed to clients
• Train clients in the basics of digital literacy (phone and laptop usage) by breaking down complex technical processes so clients can understand how to do it themselves
• Provide multiple in-person tech support visits to clients who are facing problems with their laptops and phones
• Assist with creating digital literacy training materials, including making short how-to videos for clients
• General tech support for department staff as required

Knowledge, Skills, & Abilities

• Strong communication skills in English and fluent in Dari and/or Pashto
• Familiar with WhatsApp and Zoom
• Be comfortable working with both iPhones and Androids
• Able to follow directions, learn, and retain new information quickly
• Strong skills in on-the-spot problem solving
• Able to work independently and self-manage tasks and time
• Able to work effectively and sensitively with people of diverse cultural and religious backgrounds
• Comfortable communicating with and educating clients with limited literacy skills and little English

Requirements

• Committed to the mission, vision, and values of World Relief
• Desire to serve vulnerable communities
• Acknowledge World Relief’s faith statement
• Fluent in Dari and/or Pashto
• Able to troubleshoot phone and computer problems
• Outgoing in meeting new people and quickly building rapport
• Valid Driver’s License and reliable personal transportation
• Pass a background check
• Commitment to a minimum of 10 hours/week

Temporary Employees and Paid Interns have access to the following World Relief benefits:
- Employee Assistance Program (EAP)
World Relief Discounts (Immediately Eligible):- Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership
World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.