Referral Specialist - Ball Memorial - Full Time Days

Hours:  36 hrs/wk - Monday – Thursday 7:45am – 5pm and Friday 7:45am – 12pm

Location:  First floor of IU Health Ball Maternal Fetal Health  – 2401 W University Ave Muncie IN 47303 

Collaborates with physicians, patients, and team members to review and schedule referrals for high-risk specialty obstetrical care.  Serves as pivotal point for communication among these parties. Provides assistance in utilization management and related duties by working collaboratively with the multidisciplinary team to achieve desired clinical, service and cost outcomes. Ensures that patients presenting for treatment is scheduled appropriately for the treatment and consultation.  Provides valuable information for consideration in clinical decision-making.  Provides medical records to the referring office to ensure provider recommendations received.  

Key Responsibilities:

• Reviewing referrals for scheduling in the specialty office
• Contacting patients and providers with information
• Checking in patients – checking out patients – rescheduling any follow up appts needed
• Getting orders for future appointments if needed
• All clerical type duties in the office setting

Must Have:

• Medical office experiences a must
• Obstetrical OB office a preferred
• Works well with a multidisciplinary team

Requirements:

• Requires High School diploma or equivalent.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
• Requires working knowledge of payer billing requirements, regulations, and the third party appeal and denial process.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.