Sr Manager, Regional Production

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

How will this role have an impact?

The Regional Production Lead role is a critical role that will be dedicated to lead demand management and strategy for a territory of ~10-15 states and $200M+ revenue.
 

This role is ideal for someone looking to have significant accountability and ownership for outcomes with a background in operations, data analysis and client / stakeholder management.  You will have daily interactions with the cross-functional “Regional Leadership Team” for their territory including Network Development (supply management) and Capacity Management (real-time optimization) as well as weekly / monthly interaction with Finance, Go-to-Market / Client Success, Member Engagement and many other downstream operational functions.
 

Signify Health has segmented key operational functions into a regionalized structure with a core team of four owning planning and execution in their territory. The Regional Production Lead will be one of these four owners and the primary point contact for demand management including all relevant stakeholders such as Client Success, Member Engagement and other Production teams.

Roles and Responsibilities:

• Work with leaders across the organization to develop unconstrained demand plans and evaluate trade-offs to optimize performance and outcomes based on identified supply constraints

• Lead monthly Demand Planning meeting including preparation / alignment with stakeholders, artifact creation, driving review meeting and coordination of follow-up actions

• Manage relationships with a wide range of stakeholders who own inputs and/or execution necessary to achieve results (Client Success, Data, other operational teams)

• Daily monitoring of trends and metrics and identification / management of risks

• Foster a collaborative atmosphere celebrating shared successes and achievement of goals within the regional team and downstream stakeholders

• Share ideas and best practices with counterparts in other regions to help improve overall performance for the business

• Provide mentoring and coaching to junior associates including sharing of experience and lessons learned to enhance / develop their capabilities leading to the development of talent depth across the company

• Provide support to the Production Leadership team and others in HCS Operations leadership as requested

• Respond well to coaching and supervision

• Actively demonstrate teamwork at all times

• Some travel is required - usually quarterly

Basic Qualifications:

• Bachelor’s degree in Business, Economics, Operations Management or related field

• 7+ years of experience in operations, client management, data analysis / forecasting type roles ideally within the healthcare industry

• Experience managing cross-functional stakeholders and maintaining excellent relations with customers, operations and product teams at all levels

• Experience in a large, complex and healthcare / healthcare technology organization

• Excellent verbal and written communication skills

• Ability to recognize, evaluate and solve complex problems

• Understanding of key metrics and best practices for reporting / metric development

• Experience working with Finance on budgeting / forecasting and developing long-term plans

• Advanced skills in MS Office; specifically MS Excel and MS Word. Adept with technology

Preferred Qualifications and Traits:

• Data driven leader looking to operate autonomously and willing to make decisions quickly with accountability for results

• Proven ability to prioritize with a team and advocate for priorities with other teams

• Results oriented individual with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests

• Ability to balance strong business capabilities and high business ethics with a commitment to clinical