Store Manager

Location: 2011 N Roan St. Johnson City, Tennessee 37601

Employee Type: Regular

We offer a creative and friendly environment with plenty of opportunity for advancement. 

Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression.

The successful Boutique Team Leader candidate will have several years of specialty retail experience in a leadership role as a Store Manager or Boutique Team Leader.  You have a clear focus on guest experience, product, and visual presentation. You are an effective problem solver and possess a business spirit. You are responsible for building and retaining a high-performing and diverse sales team. Through strategizing, coaching, and accountability, you are accountable for leading and motivating the team to provide an exceptional customer experience and maximize sales. You must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in the boutique.

Boutique Team Leaders are expected to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.

Leadership Expectations:

• Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership, execution of francesca’s® training programs, and continuous coaching on and off the sales floor
• Plan, delegate, and follow up on tasks and assignments to ensure expectations are met
• Provide consistent developmental feedback that empowers and motivates your team
• Foster a team environment using empathetic and engaging communication skills
• Act as a liaison between the Boutique Team, Field, and corporate partners

People/Talent Requirements:

• Attract, recruit, and retain team members who are guest focused with the ability to drive sales
• Lead, develop, and coach team members to reach their full potential
• Prepare associates for the next level of responsibility by utilizing provided company tools
• Manage performance fairly/ consistently and ongoing
• Establish open, candid, and trusting professional relationships with team members
• Exhibit a high degree of personal integrity and hire a trusted - reliable team

Guest Experience Needs:

• Lead by example and deliver our guest engagement expectations to all guests
• Create a competent and confident team to provide unwavering dedication to our guests
• Reinforce a proactive guest-centric selling culture
• Prepare the team to balance the guest experience with necessary operational tasks

Visual Merchandising Standards:

• Maintain a visually inspiring boutique that is compelling to guests
• Develop visual decision-making skills utilizing our provided graphic standards
• Utilize and deliver our visual brand standards to present our unique product mix offering
• Display passion about the fashions and trends offered in the boutique

Operations Knowledge:

• Administer all company policies and procedures in a fair and consistent manner
• Schedule team members to deliver a high level of service and maximize sales potential 
• Produce schedules timely and with minimum changes
• Perform and supervise boutique opening and closing procedures
• Train and follow processes for bank deposits and securing the boutique
• Understand retail sales and the relationship to inventory levels; communicates needs to your District Team Leader
• Protect the physical assets of the boutique by conducting weekly audits and an annual physical inventory 

Physical Requirements:

• Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
• Must be able to work independently
• Must be able to lift and carry up to 35 lbs.

Competitive Benefits Offered:

• Paid Parental Leave
• Medical, Dental, Vision, and Life Insurance
• 401(k)
• Growth and Advancement Opportunities
• Generous Associate Merchandise Disc