Access Coordinator, Center for Medical Genomics

Job Details

ChristianaCare is hiring a full time Access Coordinator for the Center for Medical Genomics in Newark, DE.

As an Access Coordinator you would provide patient and physician satisfaction through proactive administrative services and ensure a smooth coordination of the patients for genetic visits.

Schedule:

• Monday-Friday, 8:00am - 4:30pm

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

• Sign in and out to the contact center via Avaya at start and end of shift utilizing away from desk reasons.

• Answer calls in a professional manner.

• Review EMR scheduling pools and messages of patients needing to be scheduled with an expectation that they are worked within 24 hours.

• Document all patient communication in PowerChart under Care Team Notes.

• Schedule patients for appointments with Genetics (prenatal, cancer, cardiovascular, adult, neuro, autism)

• Verify patients are scheduled with appropriate Genetic Counselor/Physician, correct time allotted and correct location in Revenue Cycle.

• If any family member has had genetic testing, request a copy of the report.

• Verify insurance coverage and obtain pre-certifications for office visits

• In Soarian complete the registration of patients, verifying insurance, demographics and all required fields in the allotted 15-minute time frame. 

• Performs assigned work safely, adhering to established departmental safety rules and practices

• Performs other duties as required

• Provide front desk coverage as needed.

• Check patients in via Revenue Cycle and Soarian updating patient information as needed.

Qualifications:

• High school diploma. 

• Two years’ experience in a medical setting or physician’s office. 

• An equivalent combination of education and experience may be substituted.

Please attach resume with application.

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Post End Date

May 30, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.