Sr. Manager, Field Engineering Operations (Tech)

GEICO is seeking an experienced Senior Manager, Field Engineering Operations with a passion for driving organizational change and cultivating tech partnerships. You will build and manage a team with a deep focus on delivering enterprise-wide processes to operate in a highly performant and efficient way. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

Position Description 

​Our Senior Manager is a leader who works with the engineering and operations staff to support the organizational change and delivery of innovative and new engineering solutions, drives partnership with business stakeholders to improve and enhance existing solutions as well as leverage advanced solutions to solve critical operational problems. A Senior Manager will support the strategy and execution of a technical roadmap that will increase the velocity of delivering services and unlock the team’s capabilities. The ideal candidate has technical knowledge to help drive business operational efficiency, capacity benchmarking, improve operational availability and reliability of services, helping guide the Field Engineering team through transformation.

Position Responsibilities 

​​As a Senior Manager, you will: 

• Work with your Sr Director to identify and solve operational business challenges using an engineering lens, prioritizing automation and self-service solutions, with goal of delivering a superior end user experience

• Design and develop communication plans to grow partnership between the Field Engineering organization and business stakeholders to include Executive Sponsors, as well as site and program leaders

• Design and execute organizational change strategy, adapting approaches based upon enterprise needs

• Develop a business stakeholder engagement strategy to build partnerships and trust, communicate tech changes and delivery, and advocate for business partner needs

• Address project dependencies, negotiate and estimate incremental delivery dates for milestones with the business stakeholder community, and support the delivery of projects on time 

• ​Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives 

• ​ Craft and deliver strategic and well-structured persuasive arguments to drive project prioritization for process improvements, enhance cost leadership, and/or end user experience

• Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence delivery 

• ​Initiate and support performance evaluation of team members 

• ​Cultivate a culture that motivates all levels of performers to higher levels of achievement  

• ​Build and maintain relationships with your team members to support an environment of trust 

• ​Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable as a result of the experience gained (growth mindset) 

• ​Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies 

• ​Proficiently execute difficult conversations on development and performance 

• ​Manage up to leadership as well as give feedback when appropriate 

• ​Administer Coaching Plan(s) and Performance Improvement Plan(s) 

• ​Compliant negotiation and execution of warning administration and/or involuntary termination 

• ​Significantly contribute to the team planning process to include surfacing associate level proposals​ 

• Develop the team budget and be accountable for reporting on results achieved at regular intervals 

Qualifications

• Proven ability to design and implement ongoing enterprise communications strategy

• Direct experience working with business stakeholders on an enterprise scale, building partnerships based on trust

• Experience

• Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly

• Knowledge of cloud computing technologies and concepts (IaaS, PaaS, SaaS, etc)

• In-depth knowledge of MS Office tools such as PowerPoint, Outlook, Word, and WebEx for effective communication

• Proficiency in Project Management an