Lead Retail Operations

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

A Supervisor is responsible for directing the day-to-day routine work of a larger group of associates, and is a key holder. Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed.

 

Job Specifications: 

• Starting Wage: $23.00/hr - $26.88/hr  

• Employment Type: Year Round  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No 

 

Job Responsibilities:

• Full-fill manager-on-duty responsibilities when scheduled
• Assist in maintaining and administering operational expectations by following company policies and guidelines
• Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Senior Manager
• Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
• Maintain all company paperwork according to policies and standards
• Assist in on-boarding and training of new employees in POS, product knowledge, guest service, rental and sales
• Assist Store Manager in communicating company values and goals to the employees
• Manage inventory control and meet or exceed inventory goals
• Enforce company cash handling and other Loss Prevention policies and procedures
• Remain current on new industry products and trends; demonstrate knowledge of products
• Communicate ideas or issues with the Store Manager
• Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
• Model customer service for employees and promote sales whenever interacting with guests
• Walk the floor regularly to manage the floor for daily MOD responsibilities
• Motivate employees to increase sales, units per transaction and transaction size in day-to-day sales
• Communicate with Store Manager to ensure smooth business operations
• Ensure that all safety standards are being observed at all times
• Demonstrate and enforce company values and ethics
• Other duties as assigned

 

Job Requirement: