Senior Transient Sales Executive

JOB SUMMARY

Acts as the on-property sales liaison to drive business transient revenue within specific transient segments (i.e., consortia, wholesale, special corporate, AAA, travel agencies, entertainment, diplomatic, social leisure, etc.). Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships. Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments. Develops, implements, and executes transient initiatives to increase productivity and engagement. Partners with above property sales leaders (i.e., area sales, account sales and GSO) to identify and pull through business from deployed customer accounts. Identifies and secures transient business, including orchestrating the transaction (i.e., work with revenue, front office, concierge teams, etc.) as appropriate. Conducts walk-through with customer to detail requirements to meet customer expectations or site inspections with agents and travel advisors. Verifies business is worked in conjunction with the operations and events teams to verify quality service delivery. Upsells each business opportunity to maximize transient revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years’ experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.

Preferred:

• 4-year college degree

• Previous experience in proactive lead generation in hospitality and sales discipline

• Experience selling leisure, transient or special corporate business

CORE WORK ACTIVITIES

Managing Sales Activities

• Achieves transient revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined budgeted transient mix.

• Understands the overall market (e.g., competitors’ strengths, weaknesses, programming, economic trends, supply and demand, etc.) and knows how to sell against them.

• Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments by leveraging various tools and systems such as Hoteligence, EMPOWER, GXP, property management system, MRDW etc.

• Secures the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Achieves transient revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

• Partners with Area Sales, Account Sales, and GSO to identify transient business and achieve revenue goals.

• Develops transient sales revenue, operation budgets, and provides forecasting reports.

• Works with the management team to create and implement a transient sales/marketing plan addressing revenue, customers, and market.

• Assists with selling, implementation, and follow-through of transient sales promotions.

• Attends post check-out feedback sessions to understand transient needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

• Provides accurate, complete, and effective turnover to Event Management as applicable by segment.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Conducts walk-throughs and site inspections, as required.

• Monitors same day selling procedures to maximize room revenue and control hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Verifies successful performance by increasing revenues, controlling expenses, and