INTERVIEWING CLERK - 64045459

Requisition No: 846028 

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64045459

 Pay Plan: Career Service

Position Number: 64045459 

Salary:  $33,760.00 - $35,448.92 

Posting Closing Date: 02/11/2025 

Total Compensation Estimator Tool

                                                                                                                                                                              OPEN COMPETITIVE

Your Specific Responsibilities:

Incumbent serves as Interview Clerk for the Registration Department performing duties which involve work assignments that require independent judgment to accomplish.   Incumbent must have knowledge of routine procedures for the Health Department and Departmental operations.  This position includes but is not limited to answering phones, scheduling client appointments, triaging necessary call to the providers, checking in clients for clinic visits, ensuring the demographic and insurance information is updated at each visit, ensuring the financial information is updated on an annual basis prior to check-in, reminder calls, preparation of charts at check-in, various other clerical functions to ensure the department(s) run smooth and ensuring all needed forms are signed by the client as required by the clinic protocols.   Incumbent works under the direct supervision of the Senior Clerical Supervisor. This is a rotating position between Registration, Immunization, Family Planning/STD and Specialty clinics.

 

 

Check-in clients for clinic visits ensuring the demographic and insurance information is updated at each visit, ensuring the financial information is updated on an annual basis prior to check-in, preparation of charts at check-in and obtain all needed signatures on documents needed for each visit. Obtain insurance pre-authorizations for clinic visits when needed. Answering phones, scheduling clients for office visits, triaging calls as necessary to the providers.  Ensure reminder calls are made to clients before each visit. General clerical duties as needed.  Perform all task in Eligibility department updating client financials, insurance, demographics, etc.  Full cross training: Registration Department, FP/STD Clinic, Specialty Clinic, Immunizations Clinic

 

Position may be responsible for maintaining and balancing a daily cash drawer, when covering the Immunizations Clinic.

 

Performs other duties as assigned by Supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communications.
• Knowledge of office procedures and practices.
• Ability to reach and stoop for filing purposes.
• Ability to handle high-volume work load accurately, quickly and in a professional manner.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to. understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care and community services.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relations with others.
• Basic math skills
• Professionalism ( appearance, speaking, writing, customer service, internal and external clients, etc)

Qualifications:

Minimum - 

6 months of customer service experience

6 months of general office experience

 

Preferred -

Bilingual in Spanish 

Experience working "face to face" with the public

Demostrated experience with excel

 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.