Associate Director, Program Management

"Imagine a workplace where your expertise is valued, your ideas spark change, and creativity fuels innovation. Fingerpaint Group is a vibrant blend of individuals, a full spectrum of life science solutions, and a culture that thrives on originality and a shared commitment to pushing the boundaries of what’s possible. Never Paint by Number isn't just our motto—it's how we work—collaboratively and creatively. If you're ready to bring your passion to a team that sees beyond limitations, we want to hear from you.

Objectives of This Role: 

As an associate director of program management, you will manage training, strategic business planning for book of business, and staff road map development. 

 
Duties and Responsibilities: 

• Communication 
• Drive difficult or complex project discussions with client and teams, facilitate resolution
• Can speak to technical solutions, usability, and data integration fulfillment 
• Skilled at influencing and persuading internal teams and external clients

Project Management

• 9-10 yrs experience
• Proficient and innovative problem-solver
• Collaborative business partner to team capability leads 
• Seeks to optimize team services and internal resources
• Identifies potential improvements and efficiencies, ensuring teams use flexible project planning designed to support the strategic, creative, and executional process
• Collaborates on key operational tools and process development/implementation
• Responsible for the quality and consistency of work across brands

Financial 

• Partners with account and finance leads to ensure accurate, complete, reliable brand forecasting, pressure-testing against known variables and trends 
• Responsible for financial health of book of business, including monitoring run rate, and collaborates with resourcing/department leads to ensure the team is staffed to hit forecast 
• Evaluates and acts on utilization trends for direct reports
• QCs brand SOWs before sending to finance for review; ensures a) assumptions are reasonable and all assumed costs are included/excluded; b) appropriate staffing allocations by department

Training/Tool Set

• Mastery of Ziflow, Workamajig; MS Office Suite (advanced-level Excel)
• Collaboration in assessment of department tools, best practice guidance, SOP development 
• Client Management/Interaction
• Subject matter expert in client interactions (strategic, complex, or rare project types)

Teamwork 

• Collaborates with PM department lead on agency initiatives 
• Collaborates with interagency resource managers
• Partners with creative and account leads to ensure success and financial health of brands 
• Collaborates with PM department lead to assess, align, and optimize processes within agency 

Leadership

• Provides mentorship, training, and skill development to direct reports 
• Collaborates on content and delivery for PM meetings
• Shares knowledge and provides learning opportunities across brands
• Collaborates with PM department lead on departmental career development
• Conducts biannual reviews and goal road-mapping; mentors direct reports through the process 
• Fosters good team culture, reinforcing and encouraging tenets of the agency 

Business Development 

• Participates in new business pitches, whether creating content or developing budgets or timelines
• Attends Q&A sessions with potential new clients 

Channel Expertise 

• Mentor for multichannel best practice development
• Mentor for requirements assessment, co-creatio""

Fingerpaint Group provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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