Inside Sales Representative

Inside Sales Representative for Service Champ (Remote, CST or EST)

WHO WE ARE

Service Champ is the leading distributor of filters, chemicals, wiper blades, and maintenance products for the quick lube and automotive service industries. With a commitment to fast, reliable delivery, Service Champ is trusted by quick lube operators and repair shops to provide the products they need to run their businesses efficiently and serve their customers. Known for its dedication to quality and customer satisfaction, Service Champ has built a reputation as a critical partner in the automotive aftermarket.

Service Champ is a valued part of Highline Warren, the leading distributor and manufacturer of consumable and maintenance products in the North American automotive aftermarket. Since its formation in November 2020 through the merger of Highline Aftermarket and Warren Distribution, Highline Warren has leveraged more than 100 years of liquids manufacturing expertise and a robust national distribution network to simplify the supply chain and deliver unparalleled value to customers. Service Champ plays an integral role in Highline Warren’s mission, ensuring that quick lube operators and service providers remain stocked with high-quality products and ready to meet the demands of their customers.

This is a remote role and requires the candidate to reside in central or eastern time zone. Minimal travel is expected, potentially once per quarter. This position reports directly to the Director of Inside Sales.

SUMMARY

The Inside Sales Representative is responsible for managing a group of assigned accounts to expand and grow their existing business, while also calling on interested prospects and leads to develop and build a strong customer base and territory.

ESSENTIAL FUNCTIONS

To Perform this job successfully, and individual must be able to perform each essential function.

• Contact regular and prospective customers to increase sales and improve customer satisfaction. Generate new and repeat sales by providing product, category, brand, and pricing options, supported by technical information and customer service in a timely professional manner over the phone.
• Engage in “Consultative Selling”. Assist customers to get what they need with a desire to be successful, while also increasing sales, average order size, gross profit margin lines per order.
• Educate, train and be an invaluable resource and partner to customers.
• Utilize ERP /CRM systems to provide a summary of all pertinent account activity. Accurately log all information to maintain a history of call, transactions and notes for complete customer profile. Keep current and accurately maintain customer files, pricing, and notes in.
• Identify trends in customer satisfaction or dissatisfaction.
• Identify potential new accounts and create a sales plan to open new customers.
• Participate in annual Highline Warren sales and margin budgeting process developing year over year customer increases and overall position annual goal. Ensure goals are met as defined.