Director, Global Benefits

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Application Deadline: December 14, 2023

The Global Benefits Director is responsible for ensuring that World Vision’s global benefits programs are aligned with business objectives, meet legal requirements and achieve a balance between being externally competitive, meeting employee needs, and managing internal cost/operating within the annual budget. This leader is responsible for the global benefits strategy as well as developing, implementing, administering, and maintaining benefits programs, policies, and procedures across the World Vision International employee population including full responsibility for US and International Assignees (IAs) employee plans as well as supplemental plans in the UK.

The leader also plays a critical role in collaborating with decentralized Regional and National offices to ensure that they offer benefits that meet the World Vision Health and Welfare Minimum Standards (HWMS) while also working with the Global Insurance team to coordinate information and operationalize global insurance plans across the offices around the world. The leader plays an important advisory role to help educate and set up programs to assist offices in securing and maintaining cost effective and comprehensive health and welfare programs as well as retirement savings benefits.

Global Strategy, Engagement and Communication - Engage with P&C benefit responsible parties, to collaboratively design global benefits strategy, ensuring alignment to the People & Culture strategic initiatives

• In partnership with P&C, builds out an ongoing governance model/approach designed to foster agreement, commitment, and accountability.
• Participate in design and ongoing updates of the Total Rewards Strategy by providing insights and guidance as it relates to all health & welfare programs.
• Develop an ongoing communication strategy ensuring benefits are well received, understood and add value to the employee value proposition.
• Provide leadership and subject matter expertise by managing a team of 2 to 3 employees, participating in the day-to-day work where necessary, especially during busy times such as Open Enrolment in the US. Leads through collaboration with many other internal colleagues to get things done.

Select and manage vendor relationships with and through collaboration with direct reports, global procurement partner(s), Global Insurance team and Regional/National P&C colleagues. Apply current market best practices to:

• Identify best-in-class providers
• Implement RFP processes
• Review contracts for coverage details
• Conduct benefit cost analyses
• Negotiate annual renewals and new contracts
• Track service level agreements (SLAs) and ROI….and more

Manage Open Enrolment and ongoing benefits and Wellness program delivery for the US and IA employees as well as limited programs for UK

• Deliver an enrolment process that is on time, accurate, well communicated, and provides an easy user interface for a positive employee experience.
• Ensure compliance and manage all regulatory updates related to ACA, HIPPA, and other regulations.
• Collaborate with benefits providers and others to deliver high impact, engaging wellness programs.
• Set up Shared Services Centre (SSC) (internal or external) to provide benefits administration support as first point of contact for employee needs and concerns. Works closely with them ensuring ongoing development of their understanding and ability to address and resolve employee benefit issues.  Develops mapping for second and third level escalated employee benefit issues.
• Collaborate with Staff Care team for wellness program ideas and connections especially related to stress management and EAP programming.

Manage projects surrounding the development of new tools to streamline and/or automate the management and execution of benefits programs and education of Regional and National P&C partners.

• Open enrolment tool(s) for US, IA, and relevant UK employees.
• Collect and report on benefits program participation, employee satisfaction, and return on investment.
• Interfaces external tools with payroll and HCM system(s).
• Learn, utilize, and maximize use of others systems as necessary.

Manage all aspects of a multi-million-dollar global benefits budget:

• Monitor growth in benefit