About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role

We are looking for an IT Admin Lead to own and manage all internal IT operations while ensuring a secure, efficient, and well-supported IT environment for our employees.

This is an exciting opportunity to lead and scale IT operations in a fast-growing SaaS company while driving improvements in IT security, compliance, automation, and cost efficiency. Reporting to the CTO, you will play a crucial role in managing IT support, onboarding/offboarding, device management, software licensing, vendor coordination, and compliance projects.

Additionally, you will be responsible for supporting our hybrid work environment, ensuring that both remote and on-site employees have the tools, connectivity, and security measures needed to work efficiently and seamlessly.

Your work will directly impact company-wide IT efficiency, security, and employee productivity as you prioritize and execute key IT initiatives in collaboration with leadership and cross-functional teams.

Key Responsibilities

IT Operations & Support

• Oversee daily IT operations, including support, onboarding/offboarding, device management (Mac/Windows), and software licensing.

• Provide efficient technical support for employees, ensuring smooth hybrid and remote collaboration.

• Improve IT workflows through automation, self-service tools, and optimized support processes.

• Maintain IT documentation, including setup guides and security policies.

Security, Compliance & Strategy

• Partner with the CTO on IT and security initiatives to build a scalable and secure infrastructure.

• Lead compliance efforts (SOC2, GDPR) in collaboration with Finance, HR, Legal, and Tech teams.

• Manage identity and access controls (SSO, MFA, RBAC) and oversee IT risk management.

• Work with external IT and security providers to ensure system integrity and protection.

Vendor & Budget Management

• Optimize IT budgets, ensuring cost-effective software licensing and compliance.

• Manage vendor relationships, ensuring performance aligns with SLAs.

• Recommend new tools and automation strategies to enhance IT efficiency.

Automation & Process Improvement

• Automate IT workflows (user provisioning, software deployment, ticketing).

• Implement IT policies and best practices to improve security and reliability.

• Support asset management to track devices, software usage, and compliance

What We’re Looking For

Must-Have Skills & Experience

• 5+ years of experience in IT administration, IT support, or IT operations within a SaaS or cloud-first environment.

• Proven track record of managing IT support, onboarding, software licensing, and vendor coordination in a fast-paced company.

• Strong Mac and Windows device management experience, with hands-on knowledge of MDM solutions (Jamf, ZenAdmin, or equivalent).

• Experience with identity management (Okta, Corma, etc), Single Sign-On (SSO), and security best practices.

• Knowledge of IT security frameworks, compliance standards (SOC2, GDPR), and risk management.

• Skilled in budget management and IT vendor negotiations, ensuring cost-efficient software licensing and service agreements.

• Familiarity with automation tools, scripting, and IT process optimization.

Nice-to-Have & Desired Personal Attributes