Senior Manager, Analytics & Insights

Job Summary:

SENIOR MANAGER, ANALYTICS & INSIGHTS

Location: Remote in the US

Division: Ticketmaster NA

Line Manager: Senior Director, Product Analytics, and Insights

Contract Terms: Permanent, Full-Time, 40 hours per week

THE TEAM

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value.

THE JOB

We are in search of an experienced analyst who will support Product Analytics and Insights. As the Sr. Manager, Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience. You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to co-ordinate analysis and testing efforts.

WHAT YOU WILL BE DOING

• Collaborate with cross-functional teams to define and measure key product metrics aligned with business objectives.
• Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy.
• Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes.
• Work closely with stakeholders to understand business requirements and translate them into analytical solutions.
• Building strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization.
• Partner with the research team to triangulate and understand our fans’ needs and provide actionable insights that help stakeholders make informed business decisions.
• Collaborate with stakeholders on testing design and performance reporting.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5-7 years of experience in working with product analytics platforms and tools such as Adobe, Google Analytics, Monetate, Contentsquare, Mixpanel, Heap, Looker, & Gainsight
• Experience in Business Intelligence, Analytics, Data Science, Competitive Insights, and/or Management Consulting is necessary.
• A bachelor's degree in Business, Marketing, Data Science, Engineering, Mathematics, or a related field is required.
• Excellent communication skills with the ability to convey complex analytical findings to non-technical stakeholders are required.
• The ability to design and run complex experimental product tests, from AB to Multivariate tests, is essential.
• Experience with third-party web and mobile analytics tools is preferred.
• Advanced proficiency in data analysis tools and programming languages like BigQuery, and programming languages such as SQL, Python, and R.

YOU (BEHAVIORAL SKILLS)

• Ability to partner with stakeholders understand their use case, develop analytical frameworks, and provide data driven strategic business insight 
• Strong interest and skills in problem solving and issue resolution
• Entrepreneurial spirit, comfortable with ambiguity, and eager to drive improvement
• Ability to thrive in a fast-paced environment and embrace and drive change
• Actively contributes to fostering a positive and inclusive work environment.
• Respects and appreciates diversity of thought, background, and experience.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live even