Senior Director of Supply Chain Operations

<p><strong>About the Role</strong></p> <p>Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking a Senior Director of Supply Chain Operations<strong> </strong>to build and own the operational infrastructure that governs how Lola's products are made, inspected, and delivered — including managing supply chain capacity, revamping a QA/QC program, ensuring product compliance, and overseeing all inbound freight operations. This is a leadership role for a Mandarin-fluent supply chain operator with deep China manufacturing experience who can drive transparency and accountability into our vendor base while building the strategic foundation that de-risks and scales Lola's supply chain for the long term.</p> <p>&nbsp;</p> <p><strong>Core Responsibilities</strong></p> <p><strong>Supply Chain Transparency &amp; Vendor Intelligence</strong></p> <ul> <li>Drive transparency through all of Lola’s supply chain, primary and secondary vendors, to proactively identify and mitigate risks, manage capacity, and avoid issues.</li> <li>Build and maintain a comprehensive view of factory capacity, lead times, and constraints — translating that into actionable intelligence for Product and Operations teams.</li> <li>Co-own direct relationships with factory owners and senior leadership — serving as the primary escalation point for capacity shortfalls, quality failures, and compliance issues.</li> <li>Support sourcing &amp; new vendor onboarding, ensuring that any new partners meet Lola’s standards, follow and sign all relevant compliance terms, and de-risk not re-risk Lola’s business.</li> </ul> <p><strong>Quality &amp; Compliance</strong></p> <ul> <li>Develop in-factory and in-US QA/QC programs with proper inspection standards, end-of-line protocols, defect reporting, and third party auditing across all product categories.</li> <li>Develop factory scorecards and a feedback loop to product and sourcing teams — ensuring quality performance informs vendor selection and product development.</li> <li>Partner with all vendors to conduct and maintain all relevant audits and corrective action plans, driving higher operating standards and increased partner visibility.</li> <li>Partner with Product team on product compliance program, maintaining and updating all documentation for all active SKUs to ensure brand partner, retail, and customs requirements are met.&nbsp;</li> </ul> <p><strong>Inbound Logistics &amp; Import Operations</strong></p> <ul> <li>Own all inbound logistics — freight forwarder relationships, container booking, vessel scheduling, and port coordination — on time and at optimized cost.<