Principal DevOps Engineer

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

We are seeking a highly skilled Principal DevOps Engineer to lead our DevOps initiatives, drive automation, and optimize a global cloud infrastructure. This role is ideal for an experienced professional who thrives in designing and maintaining scalable, secure, and cost-efficient CI/CD pipelines, Kubernetes clusters, and modernized cloud-based systems. This role reports to the Director, Platform Engineering. 

What you’ll do: 

• Design robust, scalable, highly available global cloud architectures that meet business requirements and align with industry best practices. 
• Have extensive hands-on experience with Azure, Kubernetes (AKS), Helm, and Docker containerization. 
• Oversee the design, implementation and optimization of CI/CD pipelines to facilitate automated testing, deployment and monitoring of applications and infrastructure.  (GitHub Actions) 
• Have a solid understanding of networking, security, and compliance in cloud environments. 
• Automate infrastructure provisioning with tools like Terraform, Ansible, or similar IaC frameworks. 
• Establish best practices for observability, logging, alerting and monitoring using tools like Prometheus and Grafana. 
• Be experienced with scripting and automation. (Python, Bash, Go, or similar). 
• Champion collaboration with teams across the company to identify DevOps needs and deliver solutions to advanced technology goals that improve developer experience and release velocity. 
• Have a background in compliance-heavy industries and integrating audit requirements with security standards and industry best practices. (SOC2, ISO 27001, etc.). 
• Provide escalation assistance as required to resolve any technology stack related issues that may arise. 
• Coach and mentor team members on best practices and standards in DevOps. 
• Have familiarity with new industry trends in DevOps tools and concepts. 
• Additional duties and responsibilities as necessary.  

What you’ll bring to the table: 

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred. 
• 10+ years of experience in DevOps or related fields, with at least 5 years in an architecture role. 
• Extensive experience with Microsoft Azure Stack, inc