Sr IT Business Relationship Management Commercial Operations

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity: 

The Sr IT Business Relationship Management (BRM) partners with the Rapid Diagnostics Infectious Disease Commercial and Marketing Organizations to fulfill their application portfolio strategic objectives and business needs.   This role ensures the full application portfolio enhances the organizational strategy through successful, consistent, and predictable delivery of programs, projects, and applications for the Commercial and Marketing Organization.  

 The BRM works directly with business clients to understand end-to-end business processes and translate needs into IT opportunities and investments, the goal of which is to enable and standardize business processes where applicable.  The BRM works in collaboration with IT delivery and support teams, as well as business partners to align and integrate with the overall business strategy. 

Primary Job Function:

The BRM role is the primary liaison between IT and the following Rapid Diagnostics Infectious disease business functions including either of the following: 

• Commercial Operations
• International Affiliate Operations
• Marketing

This role will manage the relationship with business clients by applying IT and business knowledge / experience to build business cases and identify requirements needed to implement process and technology solutions aimed at resolving business issues, and meeting business needs.  Project delivery involves working with the Corporate IT Plan / Build and Support organizations for implementation and support of technology investment.  The role requires knowledge of the software development lifecycle, the Abbott Shared Services model, and the Abbott support resolution processes.

Additionally, this role will manage portfolio and tactical projects aimed at improving business effectiveness, and / or assist on larger projects which have Cross-Divisional / Corporate impact. 

To be successful, the role requires:

• Understanding of the end-to-end business processes in the primary functional areas
• Experience with, and knowledge of, Enterprise Resource Planning (ERP) systems, specifically, SAP.
• Knowledgeable of Customer Relationship Management Systems (CRM), specifically, SalesForce. 

The individual in this role will utilize soft skills to:

• Build and enhance relationships with the Divisional business community
• Collaborate with team members across functions and levels
• Lead cross-functional groups to common goals
• Effectively communicate with Executive Management
• Partner with the business to develop long-term strategic plans

Finally, the role will assist the Infectious Disease IT BRM Director in:

• Financial planning and project budgeting
• Tracking business-owned and supported applications for SLC compliance
• Developing Long-Range-Plan for future IT investments

EDUCATION AND EXPERIENCE, YOU’LL BRING 

Required Qualifications: 

• Bachelor’s degree in computer science, Business Administration or another discipline relevant to Informa