EES | Enterprise Customer Success Director, WOTC (Remote)

Company Description

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives.  In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing.  We are seeking an Enterprise Customer Success Director with extensive Work Opportunity Tax Credit (WOTC) experience to develop and oversee large client roadmaps and associated solutions. This position requires a broad range of skills, including servant leadership, strong expectation setting, communication, and presentation skills, plus a proven ability to work cross functionally to deliver services to our largest clients.

Job Description

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives.  In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

A successful candidate is:

• Communicative– high verbal comprehension skills, seeks to align participants, sets expectations, and creates, maintains, and values documentation
• Curious – asks why, willing to take risks, questions traditional approaches, seeks to understand various perspectives, creates meaning for themselves and others
• Focused – results oriented; optimistic about what can be; resilient to setbacks, delivers

What you’ll be doing

• Ensure client adoption of WOTC solution and client optimization of WOTC service
• Consult with clients on WOTC best practices
• Identify client concerns by proactively thinking about and/or working with clients
• Coordinate cross functionally to solve identified concerns
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure we deliver on 100% client commitments
• Serve as a client voice within EES
• Advocate for new product features and functionality to remain competitive in the market and meet client needs

What your background looks like

• You earned your stripes (8-10 years in consulting/professional services, bachelor’s degree) 
• Excellent problem solver, who can resolve issues effectively and creatively while maintaining a high level of integrity, confidentiality, and professionalism. 
• Action-oriented leader with strong communication, prioritization, operational, and planning skills  
• Consensus-building abilities with a proven track record of coordinating and mobilizing resources productively 
• Outstanding presence and solid communication skills, both written and verbal, who effectively communicates at all levels of the organization 
• Proven success navigating large, matrixed organizations. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

Please contact us at JobPostingInquiry@experian.com to request the salary range of this position (please include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together