Bilingual Client Success Manager- Legal Customer Services

Full job description

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Job Responsibilities

• Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
• Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
• Interacting with clients and handling clients’ queries and complaints in a timely manner.
• Place USCIS service request calls.
• Handle premium processing forms.
• Answer client messages in the case management system (CMS), subject to attorney approval.
• Mail notices to clients as requested.
• Prepare cover letter and mailing duplicate RFE pkg to USCIS.
• Other Admirative duties as assigned.

Requirements

• Mandarin fluency highly preferred
• BA or MA degree preferred.
• Excellent English writing skills.
• Strong attention to detail.
• Outstanding client service skills.
• A high degree of self-motivation and ability to work independently under tight deadlines.
• Demonstrated professional demeanor.
• Excellent multitasking and time management skills.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance