Senior Delivery Manager

The Senior Delivery Manager is responsible for managing the full lifecycle of technical product and program delivery, from business case creation and approval, requirements definition, implementation, testing, deployment, and ongoing value stream management, working with a cross-functional team of business and technical resources. The ideal candidate will have previous experience functioning leading both Agile/Scrum-based work as well as traditional technology project management. This person will have strong people, communication/presentation, and leadership skills. The incumbent will be a detail- oriented self-starter able to independently take on challenges and drive reliable implementation of application development, infrastructure, and related technology solutions. The Senior Delivery Manager will be accountable for the success of the initiative and work closely with business, product, and IT sponsors to ensure that measurable outcomes are delivered as expected.

This is a hybrid role requires 3 days a week onsite at our Newton, MA office.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Essential Functions/Responsibilities

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, backlog refinement, demos, Scrum of Scrums (SOS) and other Scrum- related activities.

• Assist with and help lead PI Planning

• Coach agile teams and communicate agile concepts and benefits to the team and stakeholders while taking a pragmatic/flexible Agile approach when required.

• Facilitate Agile SAFe and Scrum Trainings

• Tracks and communicates progress metrics and performance to leadership and stakeholders

• Responsible for removing impediments and guiding the team to remove impediments

• Support the Product Owner, with respect to grooming and managing the product backlog

• Experience leading organizations through Agile transformations

• Mentors junior Scrum Masters

• Experience serving Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located and distributed)

• Thoroughly understand initiatives in order to facilitate the definition of project scope, goals, deliverables and ultimately create work plans

• Consult with management and support development of initiative business case, stage gate documentation, resource plans, and budgets

• Develop delivery plans based on a clearly articulated approach and strategy, specifying required tasks and resources and their required skill sets, specific deliverables, milestones, dependencies, identification of risks, and mitigation plans

• Effectively drive the requirements definition and testing process, working closely with the business analyst(s), quality engineers and business stakeholders

• Provide leadership and direction to project team members; driving accountability and engagement; coordinate activities of project resources to ensure project progresses on schedule and within budget

• Monitor, report and follow-up on the status and next steps of delivery

• Effectively identify, analyze, and communicate downstream impacts of changes, navigating changes effectively by removing barriers

• Coordinate across engineering, finance, contractors, and other partners to ensure a clear view of current and forecasted budget expenditures while supporting validation and approval of external invoices

• Effectively apply Bright Horizons IT delivery methodology and enforce project standards

• Prepare for engagement reviews, stage gates, and quality assurance procedures

• Risk and Issue Management: Proactively identify, document, mitigate and report on Risk, Action, Issue and Decision (RAID) items for of all project components

• Facilitate team, vendor and steering committee meetings with finesse and clear communications. Adjust communication strategy and approach to match the needs of specific business groups, individuals and partners and ensure that all materials created for communicating and facilita