IT Sr Mgr TPO ServiceNow GS Products

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

We are hiring a Senior Manager, Technical Product Owner (TPO) to lead the ServiceNow Global Services product portfolio focused on HR case management, Payroll case workflows, and Expense Reporting. In this role you will define strategy and product operating model, own multi-year roadmaps, and lead a team of product owners and cross-functional partners to deliver scalable, secure, and user-centric ServiceNow solutions that transform the employee experience and reduce operational risk.
 

Key responsibilities

• Act as the TPO for GS Service Management products, driving the vision and strategy to meet stakeholder needs across HR, Payroll, and Expense Reporting.

• Own the multi-year product roadmap and portfolio backlog; prioritize epics and initiatives to deliver high-impact outcomes (reduced cycle time, improved satisfaction, lower cost-to-serve).

• Collaborate with cross-functional teams — business stakeholders, functional product groups, technology services, and HPT chapter expert services — to gather requirements, prioritize features, and deliver comprehensive analytics and platform solutions.

• Define and manage the product backlog; ensure user stories, acceptance criteria, and dependencies are clear, actionable, and aligned to business value.

• Translate business requirements into technical specifications and partner closely with architects, data engineers and developers to ensure timely delivery of enhancements, integrations, and analytics capabilities.

• Monitor platform and product performance; identify areas for improvement and recommend enhancements to support informed decision-making and operational excellence.

• Lead use-case discovery and pilots for in-platform AI and intelligent automation (Virtual Agent, Predictive Intelligence, Flow Designer AI actions) to accelerate case resolution, improve triage and enhance self-service.

• Conduct regular QBRs and stakeholder reviews; collect feedback and iterate to continuously enhance product capabilities and user experience.

• Create compelling value propositions to secure development budget, articulating expected benefits, measurable outcomes, and key results.

• Lead training sessions, workshops, and demos to promote platform adoption, influence business partners, and maximize the platform’s potential.

• Ensure governance and compliance by partnering with InfoSec, Privacy, Legal, and Payroll/Finance teams; maintain portfolio metadata and artifacts in Nexus, Asset Management, LeanIX, ITSM, and IAM.

• Sponsor delivery excellence: define success metrics, enforce testing and release governance, and mentor product owners and Agile teams to raise delivery maturity.
   

Required qualifications

• At least 8 years of experience in product management, program delivery, or product-focused IT leadership; minimum 5 years owning ServiceNow products or large-scale HR/payroll/shared-services systems.

• Deep domain knowledge of HR case management, payroll case workflows, and expense reporting processes, including integrations with Workday, payroll engines, ERP systems, or similar.

• Strong ServiceNow expertise: HRSD, Case Managemen