68900495 - OPS ADMINISTRATIVE ASSISTANT I

Requisition No: 866570 

Agency: Agency for Health Care Administration

Working Title: 68900495 - OPS ADMINISTRATIVE ASSISTANT I

 Pay Plan: Temp

Position Number: 68900495 

Salary:  $19.00 Hourly 

Posting Closing Date: 12/12/2025 

Total Compensation Estimator Tool

AGENCY OVERVIEW:

The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

 

Under the direction of  Secretary Shevaun L. Harris, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

 

AGENCY OBJECTIVES:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

 

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

 

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

 

POSITION OVERVIEW:

This is a highly responsible Help Desk support position within the Division of Information Technology.

The incumbent is required to possess a level of experience and proficiency to conduct technical troubleshooting procedures with customers.

 

DUTIES:

Answer Help Desk requests and provide tier-one support in a high-volume response environment.

Record customer information in the Help Desk ticket tracking system.

Perform basic technical troubleshooting and escalate unresolved requests to the appropriate technician for resolution.

Monitor the Help Desk ticket tracking system.

Process electronic Network Access Form (eNAF) requests through the Help Desk tracking software in a timely fashion.

Maintain client information in the Help Desk ticket tracking software.

Monitor for incoming termination orders and process accordingly.

The incumbent must be able to effectively communicate electronically and verbally with users experiencing technical support issues.

Must possess critical thinking skills in order to quickly determine issues, provide a solution, and document in the tracking system.

The Help Desk is open between the hours of 7:00 am and 5:30 pm, Monday through Friday, and requires flexible coverage.

Excellent customer service skills are required.

This position will be filled at $19.00 hourly and is non-negotiable.

 

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

•              No state income tax for residents of Florida;

•              State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;

•              Savings & Spending Accounts;

•              401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);

•              Participation in the Florida Deferred Compensation Plan (457b)

For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com.

 

What is OPS employment?

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks.  OPS employees are at-will employees and are subject to actions such

 

To be considered for the position all applicants must:

Submit a complete and accurate applicant profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your a