Client Experience Analyst

About Rialtic

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

The Role

As an Associate Product Manager at Rialtic, you will play a crucial role in supporting our product management team. You will directly contribute to developing and enhancing product features that are vital to the company’s success. This position offers a unique opportunity to deeply engage with all facets of product management, from drafting user stories to preparing for product launches, all within a fast-paced environment that values autonomy and rapid execution. You will report to the Director of Product and work alongside other Product Managers and Designers while also engaging Engineering, Go to Market, and Medical Content team members on a daily basis.

You will:

• User Stories, Requirements, and Acceptance Criteria: Define and write detailed user stories and acceptance criteria based on customer needs and strategic goals. This will involve close collaboration with other PMs to understand and translate complex requirements into actionable tasks for development teams.
• Research and Insights: Conduct market and user research to gather data that informs product strategies and decisions. This includes analyzing feedback, competitive analysis, and monitoring product usage through tools like Pendo and DataDog to identify trends and potential improvements.
• Product Development and Support: Work closely with engineers, designers, and other stakeholders throughout the product development lifecycle to ensure alignment with business goals and user needs. You will assist in drafting scripts and tools for user interviews and facilitate these sessions to gather critical insights.
• Testing and Quality Assurance: Oversee the detailed validation testing of product features against requirements. This includes reviewing test cases to confirm functionality and conducting user acceptance testing.
• Documentation and Communication: Update product documentation, integration specs, and other reference materials once a feature has been finalized. Draft release notes and collaborate with Client Success to manage the administrative aspects of feature releases.

• Project and Sprint Management: Manage project tracking systems such as Jira, set up new Epics, and handle tasks like reviewing sprint items, tagging Epics for tracking, closing out tasks, logging bugs, and grooming backlogs.
• Launch and Post-Launch Activities: Assist in planning and executing product launches to ensure that all stakeholders are informed and prepared. Post-launch, you will continue to monitor product performance, providing reports on progress and milestones and suggesting enhancements based on user feedback and performance data.

You have:

• Bachelor's degree in business, technology, engineering, or related field.
• 1-3 years in product management or related role, preferably in a B2B technology or healthcare environment.
• Technical Skills:
• Proficiency with product management tools (e.g., Jira, Confluence, Pendo, Figma).
• Familiarity with data analytics tools.
• Understanding of Agile and Scrum methodologies.
• Strong capability in data analysis using tools such as Excel and SQL for querying and manipulating data.
• Examples of successful product discovery efforts, specifically client interviews and research facilitation
• Excellent written and verbal communication, adept at creating presentations with tools like PowerPoint or Google Slides.
• Robust problem-solving and prioritization skills, utilizing different frameworks.
• Effective collaboration facilitated by tools like Slack or Microsoft Teams for communication within cross-functional teams in a remote/distributed setting.
• Ability to manage multiple projects and meet deadlines, supported by tools like Notion and Google Docs.

Rialtic Values

• High Integrity
  • Do the ri