Insurance Verification Specialist/Scheduling Coordinator (Bilingual)

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you!

Are you a team-focused, high-energy, and engaging individual? Do you thrive when helping others? Are you skilled at navigating insurance details and passionate about providing an exceptional patient experience? If so, we have an exciting opportunity for you!

As a key Central Client Services team member, you’ll ensure a smooth patient journey, from verifying insurance benefits to scheduling appointments. This role requires excellent communication skills and a commitment to outstanding customer service. This role is for you if you thrive in a collaborative environment and are eager to make a difference within the physical therapy industry

Healthcare & Benefits

Spooner’s award-winning healthcare and benefits plan is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy no cost expert physical therapy, hand therapy and access to a direct primary care team dedicated to keeping our team healthy.

• Student loan repayment program
• $500 individual and $1,000 family deductibles
• A dedicated direct primary care medical team for Spooner employees
• Low premiums
• Dental, vision, life, and other voluntary insurances
• Paid time off and holiday pay
• Generous continuing education funds
• 401(k) matching
• Employee Assistance Program
• Many other benefits to help keep you happy and healthy

The Right Fit

Our Central Client Services Specialist will be crossed trained in Scheduling and Insurance Verification best practices. In the Insurance Verification role, you will be trained to effectively investigate benefits and eligibility with insurance plans throughout the country. In the Scheduling Coordinator's role, you will be trained to effectively schedule across multiple clinics and providers throughout the valley. Our team members have the right skills to thoroughly research and identify the critical details our patients need to know in order to make informed decisions regarding their care.

What You'll be Doing

• Accurately verify benefits and eligibility to ensure that our patients can make informed decisions in regard to the cost associated with their healthcare plan.
• Research, review, and effectively document benefits and eligibility within our systems.
• Effectively communicate verification information both internally and externally to ensure that coverage is in place and claims are paying accurately.
• Successfully schedule our patients with the goal of exceeding their expectations timely, convenient, and with the right provider or specialist.
• Provides an exceptional level of customer service to referring providers and patients by functioning as central point of contact to determine the most appropriate clinic for the patient and schedule an evaluation within 48 hours.
• Provides a communication hub to and from the company, patients, clinic teams, referring providers, and payers in regard to insurance plan and benefit knowledge.
• Act as a resource for insurance-related questions and needs, as a subject-matter expert and specialist in their field.
• Pro