Mortgage Technology Support

Company Description

Summit Funding, Inc is one of the oldest still privately owned top 50 national mortgage lenders.  When Todd Scrima, our owner and CEO founded our company in 1995 his dream was not to be the biggest, but to strive to be the best.  In 2022 we were proud to play a part in making the dream of homeownership a reality for over 10,000 people. Our growth mindset, positive culture, and history of stability are just a few things that position our company as a leader in the mortgage industry.

Benefits and Perks:

• Opportunity to further a career in a competitive, fast-paced growing industry where you can make a difference in people’s lives.
• Full benefits include medical, dental, vision, 401K plus match, 11 paid holidays, paid time off, and more.
• Fun team atmosphere, professional development, and more.

Job Description

Pay ranges from $23-$33/hr depending on experience and location. 

This position reports out of the Sacramento Corporate Office but is offered as hybrid-remote or remote depending on experience and location.  Will be required to work an 8 hour shift, Monday through Friday, candidates should be available to work between the hours of 6am to 6pm PST

The Mortgage Technology Support position is responsible for delivering quality and timely responses to user requests, questions, and problems involving our mortgage applications. 

Supporting Summit Funding users is critical for day-to-day business operation. Your ability to understand process, systems, policies, and procedures is essential to quickly delivering users the information needed to succeed.

What you would be doing:

• Supporting internal employees with mortgage applications, such as Encompass.
• Support departments with trending issues and resolutions.
• Supporting internal customers by providing password support via phone.
• Continued knowledge growth & training to maintain personal knowledge base.
• Create a customer experience through communication, knowledge, and excellence.
• Stay up to date with vendors and internal process changes.
• Discussing trending issues within the team to identify potential fixes or enhancements that would benefit users.
• Additional duties as directed.

Qualifications

• Preferred two (2+) years of combined experience in a mortgage support role and/or operations role such as a processor, loan officer, loan officer assistant or other similar experience. 
• Experience with Encompass and/or other mortgage software with an understanding of the loan process and stages.
• Preferred recent applicable continued education/ completed certifications.
• Preferred experience utilizing a ticketing system.
• Proficient in Word, Excel, Power Point and Outlook applications.
• Excellent organizational skills.
• Clear and concise written and verbal communication.
• Positive attitude and ability to de-escalate situations.
• Ability to work between the hours of 6am and 6pm PST, Monday through Friday

Applicants must be currently authorized to work in the United States on a full-time basis.

Summit Funding currently does not sponsor applicants for work visas

Additional Information

All your information will be kept confidential according to EEO guidelines.