Customer Service Representative/Inside Sales Rep - SDI SRD

Division

Steel Dynamics

Overview

Customer Service / Inside Sales duties encompassing complete account management. Travel to meet customers and participate in industry events is possible

Responsibilities

• Handle daily customer service functions including answering phone calls and emails in a timely manner, accurate and timely order entry, and manage territory order backlog from entry through shipment
• Assist customers with all their daily needs including product availability, accurate and timely price quotes, troubleshooting, and delivery questions
• Communicate daily with all outside sales representatives and work directly with all mill departments effectively and professionally
• Handle strong personalities and difficult customers with professionalism
• Understand many concepts including freight equalization, system applications and various pricing scenarios

Qualifications

Required

• Excellent attention to detail and ability to multitask
• Ability to handle high volume with sharp attention to detail
• Strong data entry skills
• Organizational skills and accuracy a MUST
• Must be able to work in a team environment and willing to help teammates daily
• Travel is required

Preferred

• Customer Service or relevant experience
• 4-Year Degree
• Experience with “Salesforce” application

 

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.