Field Technician 3

Description

CTG is seeking to fill a Field Technician 3 opening for our client in Council Bluffs, IA.

 

Location: Council Bluffs, IA, (within 40 min drive), ZIP Code: 51503

Duration: 9 months

 

Overview:

To perform work on customer sites across the US working with the fellow Decom team members. Decom is responsible for returning new and used customer material from the site back into inventory. The team receives requests from engineering groups within NetOps that complete deployments across the US region, this material translates into a request sheet listing the equipment that is required to be collected and brought safely back to our warehouse location.

 

Duties:

• Working on customer sites across the US
• Booking travel for Decom for upcoming activity
• Adhering to customer security and safety policies
• Supporting in the preparation of Decom projects with good research and feedback on team meetings prior to project start dates
• Performing part identification and data input into inventory management system
• Performing configuration checks of high value items and documentation updates
• Safe removal of telecoms equipment on customer sites
• Repacking of high value items according to our packaging guidelines
• Preparation of material for safe shipping and completion of handovers to courier teams
• Updating of inventory management system
• Attending and contributing to regular team meetings
• Providing feedback of weekly activity on team meetings
• Updating documentation of change requests for equipment and packaging changes
• During quieter periods contribution to ongoing projects will be required
• Assisting in virtual decoms
• Helping other engineers verify parts and proper packaging technics over VC Travel
• Weekly travel will be required for the first 2 months for training. Thereafter, travel will be around 30% and 70% in local metro
• Adhering to customer security and safety policies
• Submitting of weekly expense reports following company guidelines
• Attend all customer team meetings as required
• Adhere to all aspects of health and safety in warehouse including safe handling of ESD components
• Adhere to all company travel policies
• Client confidentiality must be adhered to at all times
• Other duties as assigned, management reserves the right to add or delete duties as deemed appropriate.

Skills:

• Excellent verbal and written communication in English
• Excellent personal organization and business administration skills
• Attention to detail and ability to work with a high level of accuracy
• Ability to multi-task and manage conflicting priorities
• Ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality
• Good team building skills

Experience:

• 5 years telecoms experience
• Experience of inventory control and management systems
• Computer literate, intermediate level Word/Excel/Mail (Google docs a bonus)
• Working without direct supervision
• Experience of electronics/telecommunication hardware
• Experience of working in a fast-paced, volatile environment
• Experience of handling and resolving customer queries
• Able to lift heavy objects 100 lbs +
• Optical Link Characterization General Requirements:
  • End face connector inspection
  • Insertion Loss measurement
  • Distance measurement
  • Connector and splice measurements
  • Reflectance measurements
  • Optical return loss (ORL) measurements
  • Chromatic Dispersion (CD) measurements
  • Polarization Mode Dispersion (PMD) measurements
  • Basic knowledge of AC/DC power and voltmeter
  • Basic knowledge electrostatic discharge and safety precautions

Education:

• High School diploma

Must Haves:

• Willing to travel at least for the two months, M-F. After that 30-40% travel required.
• Travel will be through the U.S- (flying required) -Not handling live equipment for this position, but manager wants prior experience handling equipment because equipment is expensive.
• 3-5 years of Telecom Experience
• Local travel requires contractor to use personal vehicle so they need to have insurance.

Nice to Have

• Ability to travel to Canada

Excellent verbal and written English communication skills and the ability to interact pr