Operations Management Executive Director

SUMMARY
• Position Type: Full-time, exempt, salaried supervisor role.
• Scope of Role:
◦ Manages state level operations, overseeing a state, a portion of a state, or multiple states.
◦ Typically, responsible for regions producing $30 million or more in annual revenue.
• Key Responsibilities:
◦ Operational Management: Oversees service delivery and ensures alignment with state-level goals.
◦ Strategic Leadership: Drives strategic planning, vision, growth, and development initiatives.
◦ Financial Oversight: Manages financial performance, profitability, and budgetary compliance.
◦ Human Resources: Supervises recruitment, retention, training, and management of state-level staff.
◦ Regulatory Compliance: Ensures adherence to licensing requirements and regulatory standards.
◦ Quality Improvement: Implements strategies to enhance service quality and meet organizational benchmarks.
◦ Stakeholder Relations: Builds relationships with stakeholders, families, guardians, and external partners.
◦ Advocacy and Lobbying: Represents the organization in public policy efforts and lobbying activities

ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

Services and Supports:
1. Quality Improvement: Oversees implementation of quality improvement standards and practices; works with the Quality Improvement Director and directs the Quality Improvement Manager in developing and implementing state strategies to manage and improve quality.
2. Compliance: Implements state licensing and compliance strategy; Reviews and responds accordingly to regulatory correspondence, including correction orders and monitors state compliance.
3. Customer Service: Implements strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers and funders; and implements state improvement plans in response to satisfaction survey results as appropriate; implements stakeholder communication plan.
4. Incident Management: Oversees implementation of Sevita incident management protocol; manages timely incident reporting and response to incidents; reviews trends; implements proactive strategies to reduce or eliminate serious incidents across the state; directs state team to address safety concerns, limiting the potential for continued concern or incident.
5. Management of Individuals’ Assets: Implements system to assure protection of individual’s funds and property, assuring safety and accuracy.
6. General Health Care: Oversees implementation of health and safety programs, medication administration and dietary planning; identifies and assures implementation of strategies to limit illness or serious incident; oversees healthcare documentation; supervises Director of Nursing, as applicable.

Stakeholder Relations:
1. Public Relations: Manages relations and communications concerning the general community, neighbors, government, competitors, and other outside organizations.
2. Payer and Government Relations: Maintains and fosters relations with state and regional government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
3. Related Organizations: Participates in advocacy on behalf of individuals served or supported; joins and takes a leadership role in state trade associations on committees and boards of directors.
4. Political Involvement: Develops and implements public policy strategy; participates in building relationships with legislators and government officials; makes political contacts and lobbies or advocates on behalf of the industry, company and individuals receiving services.

Personnel:
1. Management: Oversees implementation of human resource practices including recruitment, retention, training, scheduling, record keeping and management of employees; conducts monthly meetings with state-level employees including Regional Directors, Business Manager, Quality Improvement Manager, Human Resources Manager, and other personnel.
2. Recruitment and Hiring: Collaborates with HR Business Partners and the Talent Acquisition teams on state hiring strategy and needs. Meets with Talent Acquisition Manager weekly to address hiring needs. Recruits, hires, and interviews Regional Directors. Consults with the Regional Director and Talent Acquisitions team on hiring of Area Directors. Makes hiring decisions on RDs and state functional leaders in partnership with Vice-president of Operations.
3. Coaching, Discipline and Termination: Oversees and implements Sevita employment practices; cond