With over 100 years of corporate development and experience, Jowat is a world-wide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1400 employees and are proud to provide our customers with innovative adhesive solutions in a number of markets.

 

Import Administrative Coordinator

 

We are looking for an individual who will be responsible for various aspects of customer service, purchasing activities and inventory control. The Coordinator will maintain a high level of professional integrity, ethics, and confidentiality and will establish successful and productive relationships with customers by ensuring that all customer requirements are fully met according to company guidelines. They will provide information on how to best analyze sales reports, control and maintain inventory levels, and strengthen the purchasing process. 

 

Your Responsibilities

• Answer phone calls with appropriate greeting and assist every customer in a timely manner.
• Process customer orders in a courteous, efficient and timely manner.
• Provide information to customers regarding order confirmation, new products, shipping, etc.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolutions.
• Maintain and develop relationships with both existing and new vendors.
• Utilize databases that are in place for sample request, article number set-up request, responsiveness, CCAs, out of spec approvals, return authorizations.
• Understand and appropriately use the company pricing system and policies.
• Manage Canada warehouse inventory levels and scheduling of internal transfer of materials between warehouses.

 

Our Requirements

• Bachelor's degree in business preferred.
• At least 1 year of prior export customer service experience.
• Experience with Microsoft Office. SAP/CRM knowledge in a manufacturing setting is a plus.
• Excellent communication, multitasking, and organization skills.
• Ability to work independently and as part of a team.
• Must be able to work in a schedule-driven environment. Timing is a critical function.

 

If you are a motivated professional who thrives in a dynamic, fast-paced environment, we encourage you to apply!

We look forward to receiving your online application.