Legal Collector (Multiple Positions)

Title: Legal Collector (Multiple Positions)

State Role Title: Admin and Office Spec III

Hiring Range: Commensurate with experience

Pay Band: 3

Agency: Department of Taxation

Location: Westmoreland

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

 

Job Duties

The Virginia Department of Taxation’s Court Debt Collections Office (CDCO) is seeking enthusiastic individuals to serve as Collections Representatives to assist with the collection of delinquent court fines and fees. Collections Representatives must have excellent verbal and written communication skills, the ability to multi-task and manage time well and the ability to utilize critical thinking skills while always remaining professional and empathic to the caller.  

In this role you will:

Work in a high call volume call center handling incoming and outgoing calls.

Generate correspondence and negotiate payment arrangements for repayment of court fee and fines.       

Research and manage multiple databases simultaneously to efficiently work accounts currently in collections.            

These positions will report to the agency’s Westmoreland location.

These positions are eligible for a hybrid telework schedule once fully trained. The weekly schedule after training would be Monday and Friday as telework days and Tuesday, Wednesday and Thursday in office.

The anticipated hiring salary is commensurate with experience up to $42,000.

 

At Virginia Tax… 

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  
 
What we do matters. So do you. 

 

As a member of the Virginia Tax team, you can expect additional benefits such as: 

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options. 
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! 
• Comprehensive and affordable health benefits. 
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program. 
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. 

 

Minimum Qualifications

Experience working in a fast-paced, high volume call center environment

Strong verbal and written communication skills to effectively communicate with a diverse population

Ability to work independently and complete multiple assignments accurately, efficiently, and in a timely manner

Strong attention to detail and a commitment to quality

Ability to analyze customer issues using available information and deliver effective, timely solutions.

Basic math skills

Strong computer skills to include the use and navigation of MS Office products, Internet, and financial systems, as well as the ability to perform basic troubleshooting.

Effective conflict management skills, including exceptional listening, call control, and de-escalation techniques while maintaining professionalism

 

Additional Considerations

Prefer experience in collections and/or customer service

 

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Consideration for an interview is based solely on the information within the application.

All Virginia Department of Taxation employees must be current with filing th