REGIONAL CUSTOMER EXPERIENCE LEAD – EUROPE UNILEVER FOOD SOLUTIONS

UNILEVER IS LOOKING FOR A REGIONAL CUSTOMER EXPERIENCE LEAD – EUROPE UNILEVER FOOD SOLUTIONS (UFS)

Location: Weena, Rotterdam – the Netherlands

Local conditions apply

Full-time/Part-time

For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.

ABOUT UNILEVER        

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. 

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long-term growth is at the heart of our business model. 

ABOUT UNILEVER FOOD SOLUTIONS (UFS)  

Unilever Food Solutions is an independent Global Business Unit, which is the 5th largest Business Unit in Unilever. UFS is ~20% of Nutrition Business Group and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.

UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

• Develop, own and implement the respective and winning digital blueprint according to the identified digital market maturity in the region of operation.

• Deploy the digital ecosystem to ensure market readiness and sufficiency

• Build AI ready first party data platforms in the markets and ensure to drive productivity implementing AI in the essential processes of our operations.

• Oversee regional technological and data needs, tools and tool development based on a global framework ensuring local relevance and functionality.

• Own the regional digital acceleration budget, business case and deliver against budget framework – in strong coordination with the global CX lead.

• Unlock bottlenecks and ensure progress by effective project management

• Consistently communicate progress and results and deliver change management in the organization.

• Enable local organizations in their work to optimize every visit with the highest size of prize, introduce the most relevant information to the operator and offer the next best choice in terms of product listing.

• Enhance the operator's experience through increased frequency of interactions, being more relevant and making the buying process more convenient and enjoyable – all of which will drive NPS.

• Deploy tested AI technology (chatbot, content creation) in the region.

SKILLS AND EXPERIENCES WE ARE LOOKING FOR:

•  Business-to-Business experience is a strong plus, digital savviness is a must.

• Strong communication skills are essential, and a proactive attitude will set you apart.

• Consider highlighting any past projects involving AI deployment to show your expertise.

• Demonstrated ability to work collaboratively in a cross-functional team environment is highly valued.

• Highlight your ability to adapt to rapidly changing environments and your enthusiasm for continuous learning.

• 8+ years of professional experience ideally in a Business-to-Busin