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eCommerce Sales Operations Manager
WorldLink USRidgefield Park, United Statesfull_timeVerifiedPosted 21 Nov 2024
About the role
TITLE: eCommerce Sales Operations Manager
POSITION TYPE: Full Time (W2)
LOCATION: Ridgefield Park, NJ
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a eCommerce Sales Operations Manager who will be responsible for leading the operational execution of the eCommerce sales strategy that delivers value to the .com site customers, results in increased sales and creates better overall customer experience.
Role and Responsibilities:
POSITION TYPE: Full Time (W2)
LOCATION: Ridgefield Park, NJ
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a eCommerce Sales Operations Manager who will be responsible for leading the operational execution of the eCommerce sales strategy that delivers value to the .com site customers, results in increased sales and creates better overall customer experience.
Role and Responsibilities:
-
Effectively leverages data to identify the largest areas of opportunity to increase traffic, click through rate, conversion, average order value and customer satisfaction.
- Efficiently and effectively manage third party teams to assure we achieve expected service levels at an efficient cost while also creating redundancy.
- Work with training and content teams to agents have an effective understanding of our and the competitions products.
- Provide governance to third party service vendors; insures adherence to policies and procedures.
- Own a regular analysis cadence for customer engagement reasons and track key performance metrics.
-
5+ years of directly related experience in sales or service network operations.
- Bachelor's Degree
- Experience leading a sales function of an eCommerce, Retail or
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