IT Field Technician

Auto Warehousing (AWC) has been family-owned and operated for more than 50 years and is North America's leader in finished vehicle logistics. Our mission is to service customer vehicles safely, efficiently, with quality and pride. Our Associates are the reason for our success, and developing their talent remains critical to our future.

AWC is hiring a full time IT Field Technician at our Chicago Ford location (122nd/Torrence.) This position comes with a competitive hourly paid weekly, an amazing benefits package and a wonderful family atmosphere. Apply today for fast consideration!

Purpose

The overall purpose and objective of this position is to provide technical assistance and support to the staff and clients of the organization, ensuring that their IT needs are met and that they can work efficiently and effectively with the available technology. The IT technician is responsible for troubleshooting and resolving issues related to hardware, software, network, and security, as well as providing training and guidance on best practices and new technologies. The IT technician also contributes to the planning and implementation of IT projects and initiatives, such as upgrading systems, installing new equipment, or migrating data.

Essential Duties:

• Configure and install PC hardware, including installing application software, both store-bought and internally created (VIPS). Move user's critical data from one machine to another. Configure Office applications, map network drives and printers, configure local printers.
• Configure and install printers, both network and local, including dot-matrix, laser, and thermal.
• Configure and install wireless devices, including but not limited to PCs, printers, Bluetooth devices, and handheld PCs / scanners.
• Configure and Setup Servers as they arrive for use within the AWC company.
• The ability to upgrade and add devices to server class computers when necessary.

General Description:

• Configure and install PC hardware, including installing application software, both store-bought and internally created (VIPS). Move user's critical data from one machine to another. Configure Office applications, map network drives and printers, configure local printers.
• Configure and install printers, both network and local, including dot-matrix, laser, and thermal.
• Configure and install wireless devices, including but not limited to PCs, printers, Bluetooth devices, and handheld PCs / scanners.

Maintenance and Support

• Take support calls from users and respond quickly and professionally. Calls may come in before or after normal business hours.
• Identify malfunctioning or damaged PC components, and repair or replace as needed. Work with PC vendors to identify and replace components under warranty, taking care not to void the warranty.
• Identify printer problems, differentiating between minor problems that can be fixed in-house vs. using outside vendors.
• Identify wireless, and wired network issues
• Able to react to change productively, and handle other tasks as assigned.

Working Conditions: Works primarily in an office environment, but the position may require travel and working in an outdoor environment or warehouse environment. This position requires the ability to sit for long periods.

Minimum Requirements

• High School Diploma, Associate's degree (or comparable work experience) in the computer hardware field.
• Valid Driver's license to drive a company vehicle.
• Demonstrates ability to prioritize.
• Possesses sound analytical problem-solving skills.
• Familiarity with computer hardware and application software including Office Suite, Adobe Acrobat, and computer networking.
• Working Knowledge of multiple Operating Systems, working knowledge of TCP/IP configurations, configuring and installing a variety of software and hardware.
• Working knowledge of a scripting language (i.e Powershell, VBscript), Working knowledge of 802.11a/b/g/n, WEP, WPA and Access Point configurations.
• Ability to communicate verbally and in writing effectively with vendors, customers, and AWC associates, and demonstrates patience and tact.
• Relationships with Others: The employe