Director - Automation

Company Description

Are you ready to accelerate your career? Join Cielo as a Director - Automation!  A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!  

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall.  

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at talent.acquisition@cielotalent.com

Job Description

Are you passionate about revolutionizing business operations through automation?

Join us as the Director - Automation, where you will lead the charge in expanding our vision for automation and growing a talented team of automation experts.

In this role, you’ll manage a global team that builds scalable, sustainable RPA solutions that not only drive revenue growth but also optimize costs and enhance team efficiency across the organization. You will work closely with cross-functional teams to identify new automation use cases, streamline business processes, and continually optimize our processes for maximum impact. If you're ready to lead automation initiatives that unlock value and deliver significant ROI, this opportunity is for you!

Duties and Responsibilities:

• Lead and execute the strategy for enhancing automation capabilities, aligning with the company’s vision for growth and innovation.
• Build, mentor, and manage a high-performing automation team, defining roles, responsibilities, and career development opportunities.
• Collaborate with business leaders to uncover new areas for automation, focusing on optimizing processes and increasing organizational efficiency.
• Implement automation solutions that drive revenue growth while reducing operational costs and improving team efficiency.
• Continuously evaluate automation initiatives, measure performance (KPIs and ROI), and adjust strategies to ensure optimal business outcomes.
• Strategically integrate robotic process automation (RPA) solutions into various business functions to streamline processes, improve productivity, and unlock reinvestment opportunities.
• Partner with internal and external teams, including sales, service delivery, and project management, to educate and champion RPA adoption and drive multiple automation projects to successful completion.
• Champion a culture of continuous improvement, driving automation best practices and innovative solutions across the organization.
• Provide regular updates to senior leadership on automation progress, project milestones, risks, and ROI.
• Define and productize automation for client delivery.
• Shares and contribute best practice, thought leadership, and leverage expertise from across Cielo to contribute to the achievement and evolution of company-wide goal.
• Other duties as assigned.

Supervisory Responsibilities

The Director – Automation will lead a team of (Lead & Senior) RPA Developers, Senior Business Analysts, providing guidance, conducting performance reviews, and supporting professional growth.

Qualifications

Position Requirements

Education:

• Bachelor’s degree preferred.

Experience:

• 8+ years of experience in talent solutions, operations, project management, or a related field, with a proven track record of leading automation initiatives that drive significant business impact.
• Strong leadership experience, including managing and scaling teams, with the ability to mentor, guide, and grow a high-performing automation team.
• Deep expertise in Robotic Process Automation (RPA) and automation technologies (tools like Automation Anywhere), including hands-on experience in identifying, implementing, and op