Technical Account Manager (US/CA)

About Fairphone

Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact.

At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together! 

So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, “Yes, that’s me!”, then check out our vacancy below! 

Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity! 

• Location: US (preferably the East Coast) and fully remote
• Working hours: Full-time, 40 hours per week.

About your role

The Technical Account Manager (TAM) – is part of the (technical) Market Readiness Team in the Product department and is responsible for managing the technical relationship between Fairphone and mobile carriers in North America. This role plays a central part in establishing the technical onboarding strategy, aligning telecom technical requirements, driving the product and software certification / approval process, and supporting long-term technical success throughout the product lifecycle.

The TAM acts as the main point of contact for operator technical stakeholders and ensures internal alignment across Engineering, PLM, QA, and Product Management functions to fulfil or negotiate how partner requirements are implemented.

Key Responsibilities & Objectives

List of Key Responsibilities

• Dedicated technical interface for telecom partners in dedicated regions, ensuring ongoing communication and alignment.
• Coordinate and document partner requirements, and ensure internal implementation planning across teams. This includes early reviews of PRDs in collaboration with product managers. 
• Manage device onboarding processes, including testing, partner certification, and approval of new products and software updates.
• Collaborate with internal stakeholders to ensure timely delivery and resolution of issues raised by carriers, including Support and verification of network tests for the QA team in dedicated regions.
• Represent Fairphone in carrier workshops, technical meetings, and program reviews in support of other sales or operations functions. 
• Maintain clear visibility on partner (requirement) roadmaps, timelines, and deliverables.

Key Objectives

• Build and maintain strong technical relationships with assigned mobile carriers, mostly in North America.
• Define the most fitting technical onboarding strategy & timing to support product managers and sales account managers with time-to-market discussions.
• Ensure correct integration of technical requirements from carriers into Fairphone’s hardware and software development processes across the whole lifecycle of our products.
• Own and drive timely technical onboarding/carrier certification for both new devices and ongoing software updates during the product market lifecycle.
• Follow-through of software issues raised by operators to expedite resolution, including close collaboration with SW engineering and QA team, including hands-on field testing where needed. 

Your Skills & Experience

Must have’s

• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience.
• Solid experience in a Technical Account Manager, Field Engineer, or Carrier Engineering role with a minimum of 5 years of experience in a similar position, working closely with North American carriers onboarding connected products, preferably smartphones. Experience with At&t and T-Mobile is a plus.
• Familiarity with Android OS, GMS certification, and operator software validation workflows.
• Background in working with mobile carriers, ideally within the smartphone or telecom industry. Experience in mobile device debugging, log collection, and issue replication.
• Strong understanding of mobile network technologies, smartphone architecture, and softwar