Senior Service Technician

Job Title:  Senior Service Technician 

Location:  Northern AZ (Show Low, Camp Verde, White Mnt)

 

The After Market Service (AMS) Group, a division of Dover Food Retail (DFR) the total solution provider for any refrigeration challenges, is looking for a dynamic Construction Refrigeration Foreman to lead our exciting projects in Phoenix, AZ. This role offers an opportunity to be at the forefront of the refrigeration industry, encompassing a range of applications from supermarkets, multi-store chains, to industrial sectors.

At AMS, our employees are the pillars of our success. Hence, we've created a culture that values innovation, teamwork, and dedication. From the day you join us, you'll find a rewarding work environment with substantial benefits that include:

 

• On your first day, you become eligible for Medical, Dental, and Vision insurance, along with Prescription coverage
• We respect your need for work-life balance; hence, we offer Paid short and long-term leave disability insurance, paid vacation, and paid sick leave
• To secure your future, we offer 401k Retirement Plan matching
• Manage your expenses better with our Flexible Spending Account
• Enjoy 11 Paid Holidays each year - because everyone deserves a break!

 

What the Role Involves:

 

As a Senior Service Tech you'll be responsible for the diagnosis, repair, and maintenance of commercial refrigeration systems that are installed in supermarkets, convenience stores, and food service establishments. 

 

• Respond to customer’s needs as communicated by dispatchers, Lead, and Manager. 
• Advanced knowledge to troubleshooting and perform work on rack systems and self-contained cases – all sizes of HVAC units and VFD operations. 
• Return all equipment to proper operating specifications. 
• Communicate any follow-ups with dispatch, Lead, and Manager.                          
• Willingness and ability to be involved with the emergency on-call rotation that includes, holidays, nights and weekends.                                          
• Adhere to Hill PHOENIX safety program, policies, and procedures. 
• Ability to communicate effectively with others, such as customers. other technicians and service staff. 
• Completes all paperwork in a timely manner and adheres to customer documentation procedures. 
• Maintain all packing slips and turn in with paperwork on a daily basis.      
• Maintain truck stock inventory to proper levels. 
• Performs other duties and responsibilities as assigned by management. 

 

Basic Qualifications:

 

• High School diploma or GED 
• 5-7 years in the repair and maintenance of HVAC, Supermarket refrigeration, and EMS systems, EPA Certification, EPA 608 minimum types I and II or Universal Tech Certification 
• Valid State Driver’s License 

 

The Ideal Candidate:

 

• Must be capable of reading, writing, and speaking the English language effectively. Spanish is a plus, but not required. 
• Strong customer service skills and a can-do attitude are necessary. 
• Ability to utilize computer software for management of work orders, schedules, excel, etc. 
• Full knowledge of Supermarket Refrigeration to include energy management systems. 
• Must have complete set of hand tools required for the job. 
• Must have the ability and willingness to help mentor and train lower level technicians. 
• Must be self-motivated and able to work with very little supervision. 
• Must understand the necessity for always having a high standard in the following: quality of work, response to customer requests, safety, financial performance, and team morale. 

 

 

Why Choose Dover Food Retail (AMS Division)?

 

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

 

Please note: This role involves working in varying environments and requires travel 50% of the time or when required. Compliance with OSHA safety guidelines and protocols is mandatory.

 

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

 

Embark on a fulfilling journey with AMS, where your skills are valued, your growth is nurtured, and your achievements are recognized.

 

Apply today!