Strategic Account Manager, Premier

Overview

Hayward Holdings Inc. (NYSE: HAYW) is the largest manufacturer of residential swimming pool equipment in the world, with a growing presence in the commercial pool market.

 

The Strategic Accounts Manager (SAM) is a senior individual contributor responsible for owning growth, retention, and execution within assigned enterprise platform accounts. This role builds multi-level customer relationships, drives disciplined account planning, and coordinates cross-functional resources to deliver measurable revenue growth, conversion wins, and strong customer experience outcomes.

 

This is a high-impact role focused on execution excellence within Hayward’s most strategic national accounts.

Responsibilities

• Own revenue growth, retention, and margin performance within assigned strategic accounts.

• Serve as the primary day-to-day point of contact across executive, operations, procurement, and service stakeholders.

• Build and execute annual account plans aligned to conversion priorities and growth targets.

• Maintain a structured pipeline for conversions, upsell, and cross-sell opportunities.

• Lead conversion initiatives, rollout plans, and multi-location adoption efforts.

• Coordinate cross-functional execution with Sales Ops, Customer Service, Technical Support, Marketing, Product, Quality, and Training.

• Deliver accurate forecasting, CRM updates, and pipeline reporting.

• Capture and communicate actionable customer insights to improve product, service, and training performance.

Qualifications

• 5+ years of experience in strategic accounts, key accounts, or complex B2B sales.

• Proven ability to influence multi-stakeholder organizations and drive adoption across locations.

• Strong account planning, pipeline management, and forecasting discipline.

• Demonstrated cross-functional coordination and execution capability.

• Executive-level communication skills and professional customer presence.

• Strong analytical skills with the ability to build ROI-based value narratives.

• High travel capability (70–80%).

• CRM proficiency and structured operating cadence.

Preferred: Experience with dealer or builder networks, private equity-backed platforms, or technically oriented B2B product categories.