Lead Researcher, Product Research & Insights, AppExchange

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The User Experience team at Salesforce leads efforts to make fast, easy, and appealing business solutions possible for every user across a holistic suite of products. We are responsible for continuously evolving how our products are built, designed, and used across organizations and within workflows. We anticipate changes in work, technology, and society in order to innovate and build new experiences for new business users and at scale.We are hiring a Lead Researcher to join our AppExchange UX team. AppExchange is the world’s largest B2B marketplace, powering the Salesforce ecosystem with thousands of apps, components, data solutions, and consulting services. We’re redefining how customers discover, evaluate, and adopt technology to extend Salesforce. We recently launched AgentExchange, your stop for prebuilt AI solutions and tooling.We’re a tight-knit team working at the intersection of marketplace design, enterprise scale, and AI-powered innovation. We value systems thinking, thoughtful storytelling, collaboration and drive. Our research is foundational in shaping experiences that help organizations make smarter and more data-informed decisions. Our work heavily invests in the ethics and responsibilities that must accompany these technologies. We also shape the platform that delivers insights, and actions within workflows, provides detailed and collaborative experiences, and supports an ecosystem that inspires the Partner and Salesforce Customer communities across the globe.Who you are...
You are a premier research leader that will use your knowledge and technical prowess in helping Salesforce understand its current and future users. You are excellent at communicating insights to both leadership and feature teams to help drive strategy and create experiences that customers need and love. You are also able to deliver uncomfortable truths about the product or strategy when that is required. You help teams develop emotional intelligence and see the world through the customer’s eyes. You have a highly developed curiosity to learn about others that makes you an especially good researcher and collaborator. In close partnership with the product development team, you will use your research expertise and business insight to define research problems and build research plans that address their most pressing questions about our customers, products, and business.What you’ll be doing…
Do you want to shape the next generation of the world’s leading business solution marketplace? Are you passionate about helping customers solve business problems while creating new business opportunities for an entire ecosystem of partners? Are you excited about a company that builds software to augment human intelligence? As a Lead User Researcher for AppExchange, you will be a central driver in developing experiences that empower business to sell, share and adopt business solutions. You will also join a stellar user research team with opportunities for professional growth, mentorship, and collaboration.You will develop a deep knowledge of user workflows and motivations. Your research might uncover the best ways to help business users act on data in their workflows, or the barriers to self-service analytics in organizations. Your insights will advise our strategy for delivering powerful and integrated user experiences across all Salesforce marketplaces. Some job responsibilities include…

• Develop a user research agenda for your areas and shape the prioritization of research within those areas.
• Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and collaboration with cross-functional teams (user researchers, product managers, UX designers, engineers, technical writers, etc.) throughout the planning and development life cycle.
• Develop and implement user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and de