2026 Quality & Compliance Intern- Patient Service (Pharm D)

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the pharmaceutical industry. This is a reality for AbbVie Interns.  

2026 Quality & Compliance Intern- Patient Service (Pharm D) reports to the Associate Director of Quality & Compliance for US Patient Services. This role is responsible for assisting in the development of quality and compliance strategies, methodologies, and roadmaps to enhance process improvements. The objective is to ensure a superior experience for both internal and external stakeholders involved in patient services across all brands. 

Key responsibilities include: 

• Assist in optimizing patient experience and quality skills performance metrics for all agent-based and live US patient service programs. The aim is to enhance customer experience quality and boost patient satisfaction across all active programs. 

• Collaborate with a third-party vendor to implement and monitor patient experience metrics. 

• Ensure compliance with all reporting requirements and propose additional relevant metrics. 

• Develop digital dashboards and health check reports for organizational communication and leadership. 

• Support continuous process improvement of the Action Planning Program (CAPA), focusing on corrective and preventive actions within the compliance and monitoring framework for US Patient Services. 

• Implement Action Planning for Live Services and Quality/Patient Experience Insights. 

• Establish trend parameters for Compliance and Qua