DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS & ELIGIBILITY SUPERVISOR

Job Location:

Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

555 West Main Avenue, Casa Grande, Arizona 85122

Posting Details:

Salary: $22.9716 hourly

Grade: 21

Closing Date: March 18, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the Casa Grande Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.

Job Duties:

Essential Duties and responsibilities include but are not limited to:

• Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
  
• Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day to day operation of the unit.
  
• Assist staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
  
• Prioritizes and assigns work of assigned unit(s) in order to maintain compliance with federal, state and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives.
  
• Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops and conducts related training.
  
• Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports
  
• Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources.
  
• Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
  
• Fundamental leadership practices.
  
• Interviewing and assessment techniques, community resources, customer service practice.
  

Skills in:

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.

Ability to: