AV & Events CXC Support Specialist

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The AV & Events CXC Support Specialist, End User Services, will join our Business Technology (BT) organization. The AV & Events Team is the invisible force behind the technology involved for seamless and immersive experiences at Workday's state-of-the-art Customer Experience Center (CXC). We are a dedicated group of technical experts and event professionals who are passionate about showcasing the power of Workday's innovative products. Our mission is to create unforgettable, high-impact engagements that leave a lasting impression on our customers, prospects, and partners.

About the Role

In the CXC, we provide the technical foundation for executive briefings, product demonstrations, and a wide array of other high-stakes events. We use technology to bring the Workday platform to life. Our work directly influences the growth and success of the company by ensuring every presentation and interaction is flawless and impactful. We are seeking a highly motivated and experienced AV professional to join our dynamic team. In this role, you will be instrumental in the planning, setup, and execution of all technical aspects of events within the CXC. This includes operating our audio-visual systems, collaborating with event coordinators and presenters, and providing real-time support to ensure every event runs smoothly.

Job Duties:

• Support AV services for events and meetings onsite and virtually.

• Support Workmates on applications and collaboration tools within the environment including but not limited to Outlook, Google, Slack, RSA, Okta, Zoom on MAC and Windows OS.

• Perform break-fix resolutions for AV software and/or hardware.

• LED Wall Maintenance: Replace LED panels and power supplies on Unilumen DvLED walls to ensure optimal display performance.

• Conduct thorough room sign-offs to verify that AV systems are functioning correctly and meet established standards.

• Q-SYS Support: Monitor and troubleshoot the Q-SYS Reflect System to maintain audio and control system functionality.

• CXC System Management: Manage and maintain the CXC Cloud Cover Music and BGM System and CXC Monitoring Camera System.

• Advanced Technology Expertise: Possess advanced knowledge and understanding of CXC technologies, including Q-SYS functionality, ACPR, Multitaction, Samsung Video Wall Operation, and Digital Signage Operation.

• Support training room technology onsite which includes Chrome boxes hardware and connecting through VDI (Virtual Desktop) and AV technology.

• Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.

About You

The ideal candidate will have a strong background in corporate AV and live event production, with a keen eye for detail and a commitment to excellence. You are a proactive problem-solver who thrives in a fast-paced, collaborative environment. If you are passionate about technology, dedicated to providing exceptional customer service, and exci