Research Associate

<p>At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.</p><p></p><p><b>About This Role: </b></p><p></p><p><span>The Research Associate is part of Forrester’s Consumer &amp; Digital Services research organization and works with a team of analysts to equip CX, B2C, and Digital leaders and business professionals in evolving their initiatives and strategy through primary research, technology and business analysis, actionable reports, and client advisory. Clients work with Forrester to inform and accelerate their strategic decisions, understand software market trends, and compare their strategy with industry best practices.</span></p><p></p><p>The Research Associate plays a key role supporting the team’s analysts to produce high-quality reports, presentations, and client advisory materials. The successful candidate will report to a research operations manager and will support analysts. </p><p><b>Job Description: </b></p><p></p><p>Research creation and delivery:</p><p>• Work with assigned analysts to formulate project plans and manage report schedules.</p><p>• Assist analysts with primary and secondary research and in developing a research topic. Daily tasks include but are not limited to desk research and coordination of research interviews, online surveys, and internal and third-party data.</p><p>• Support analyst presentations with well-formatted charts, appropriate callouts, meaningful titles, and a slide sequence that tells a story.</p><p>• Support the audit, identification, and update of any existing research required.</p><p>• Conduct quantitative work with Forrester’s datasets.</p><p></p><p>Client engagement:</p><p>• Professionally partake in client calls, primarily in note-taking/support. This includes distilling complex information into the most relevant and actionable points.</p><p>• Help analysts by researching data, preparing draft materials, and shadowing delivery.</p><p></p><p>Team operations:</p><p>• Assist in collecting and analyzing team performance metrics through data dashboards.</p><p>• Maintain the systems of record for report publication and team repositories.</p><p>• Collaborate with other RAs as necessary to balance capacity and support delivery.</p><p></p><p><b>Job Requirements: </b></p><p></p><p>• A BA or BS degree; interest in statistics or quantitative work is a major plus.</p><p>• B2-level English proficiency or above.</p><p>• B2-level proficiency or above in at least one of the following languages: French, German, Italian, or Spanish.</p><p>• Varied undergraduate or postgraduate work experience, ideally in market or consumer research or marketing.</p><p>• The willingness to actively and intellectually engage with colleagues, including more senior colleagues such as analysts.</p><p>• Enthusiasm to learn about technology and its impact on business and society.</p><p>• Effective time and project management skills.</p><p>• A working knowledge of both word processing and spreadsheet software.</p><p>• Sharp attention to detail and resourcefulness, optimizing survey questions and formatted data outputs.</p><p>• A passion for learning about customer experience.</p><p></p><p><span><span>We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support</span><span>,</span><span> and runway they need to go far. We’ll be right there beside you, every step of the way.</span></span><span> </span></p><p><span> </span></p><p><span><span>Let’s be bold, together.</span></span><span> </span></p><p><span><b><span>Explore #ForresterLife on:</span></b></span></p><p><span><a href="http://www.instagram.com/ForresterLife" rel="noopener noreferrer" target="_blank"><span>Instagram</span></a></span></p><p><span><a href="https://www.linkedin.com/company/forrester-research/careers?trk=top_nav_careers" rel="noopener noreferrer" target="_blank"><span>LinkedIn</span></a></span></p><p><span><a href="http://www.glassdoor.com/Overview/Working-at-Forrester-Research-EI_IE6443.11,29.htm" rel="noopener noreferrer" target="_blank"><span>Glassdoor</span></a></span></p><p></p><p><span>Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to<span> </span><a href="mailto:accommodati