Jobs and Careers

Patient Service Representative

Premier Orthopaedics

West Chester, United Statesfull_timeVerifiedPosted 28 Jul 2026

About the role

Patient Service Representative

Location: West Chester, PA

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our West Chester office. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a full time on-site Monday-Friday position.

Key Responsibilities

Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
Answer incoming calls accurately and relay messages as needed
Assist patients in completing medical history and other required forms
Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
Complete insurance and benefits verifications and notify relevant parties of coverage issues
Schedule follow-up appointments and coordinate authorizations or referrals
Scan patient information and maintain accurate EMR documentation
Prepare charts for the following day according to the practice schedule
Maintain a secure and accurate cash drawer, including daily balancing
Uphold patient confidentiality and HIPAA compliance
Maintain an organized and professional front office workspace
Follow established front office SOPs and site-specific protocols
Perform other duties as assigned

Qualifications

Education:

High school diploma, GED, or equivalent working knowledge preferred

Licenses & Certifications:

None required

Experience:

Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
Experience collecting payments and explaining financial responsibilities to patients preferred
Knowledge of HIPAA guidelines and office safety protocols
Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Compensation & Benefits

Comprehensive benefits package including medical, dental, and vision plans
100% employer-paid life insurance
401(k) with employer match
Benefits begin the first of the month following hire date (for full-time employees)
Generous paid sick and vacation time
7 paid holidays annually
Opportunities fo