Manager 1, Program Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for oversight and management of high impact Comcast Business Operations tools and process initiatives. Effectively oversees Change Management activities for the Program Management Office in delivering programs on time and on budget, including resource allocation. Contributes to creating budget and ensures budget adherence. Contributes to business strategy.

Job Description

Core Responsibilities

• Oversee end to end change management activities for designated initiatives; this includes coordination with the program owner, content team, testing team and training teams.  
• Establish a communication methodology and lead meetings to inform stakeholders of overall program status 
• Serve as a liaison between leadership, project teams, and affected employees. 
• Ensure end-users are equipped with the skills and knowledge for new processes/systems. 
• Provide support before, during, and after change implementation. 
• Track adoption, utilization, and proficiency of the change. 
• Conduct post-implementation reviews and lessons learned. 
• Create various power point presentations to communicate impact and benefits of various initiatives.  
• Responsible for ensuring initiatives are being delivered on time and all stakeholders and impacted parties are fully aware of the impact of the initiative on their tools and processes. 
• Provides leadership and management to the Program Management team. Possesses staffing accountability, including recruitment and retention, hiring & firing, leadership and professional development and performance management. 
• Provides support for corporate budgeting and budget tracking. 
• Recommends and implements corrective action with the Program Management Office (PMO), as necessary, to improve performance. 
• Trains, hires and develops PMO staff. Has performance management responsibilities. Responsible for staff performance and salary and bonus administration. 
• Develops and maintains performance metrics to make informed recommendations for strategic decision making. 
• Keeps abreast of new developments in change management methodologies, agile practices, best practices and industry standards. 
• Consistent exercise of independent judgment and discretion in matters of significance. 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 
• Other duties and responsibilities as assigned. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information ha